Regional Implementation Manager - Onboarding & Adoption

Uber; Santiago; Híbrido; CLP 16.740.000 - 30.132.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

Benefits

Descripción de la vacante

Uber for Business seeks an Associate Manager, Implementation to own the regional implementation process and lead a team across Argentina and Chile from launch through the first 90 days post-sale to maximize end-user adoption and usage.

The hybrid role requires in-person collaboration in Santiago or Buenos Aires three days a week, with optional extra office days. You will partner with Sales, Product, Engineering, Support, and Sales Ops to tailor deployment strategies and drive success.

Formación

• 5+ years of B2B experience, with at least 2 years as a People Manager of customer-facing teams.
• Proficient in leveraging data-driven insights to drive customer engagement, adoption, or sales strategies.
• Excellent written and verbal communication skills, with strong interpersonal and stakeholder management capabilities.
• Proven track record of operational and sales excellence, developing strategies to expand accounts and implementing them effectively.
• Ability to collaborate in a fast-paced team environment, navigate ambiguity, and bring a strong sense of ownership.
• Excellent organization, project management, and time management skills.
• English proficiency

Responsabilidades

• Manage a team of Implementation Leads located in Argentina and Chile.
• Collaborate closely with Sales Managers and Account Executives to manage launch expectations and track adoption and usage through the early customer lifecycle, specifically the first 90 days post-sale
• Map the processes of implementation, identifying roadblocks and solutions to meet the needs of each market or account type
• Create Salesforce reports to manage the implementation pipeline and also provide insight metrics on how to drive performance.
• Develop and maintain playbooks and performance trackers to support team performance and scalability
• Work effectively with cross-functional teams such as Product, Engineering, Support, and Sales Operations to resolve issues and implement solutions
• Create and localize client-facing materials such as presentation decks, launch announcements, and enablement materials for different markets in your region

Conocimientos

People management

B2B experience

Data-driven insights

Stakeholder mgmt

Ownership

Project management

English proficiency

Herramientas

Salesforce

Dashboards

Performance reporting

Descripción del empleo

Uber for Business seeks an Associate Manager, Implementation to own the regional implementation process and lead a team across Argentina and Chile from launch through the first 90 days post-sale to maximize end-user adoption and usage.

The hybrid role requires in-person collaboration in Santiago or Buenos Aires three days a week, with optional extra office days. You will partner with Sales, Product, Engineering, Support, and Sales Ops to tailor deployment strategies and drive success.