Business Operations Specialist

inDrive; Chile; Presencial; CLP 30.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

inDrive is seeking a Driver Operations Specialist in Chile to manage driver operations locally. You will oversee acquisition initiatives, coordinate multi-market projects, and collaborate with Marketing, Operations, Product and Market Efficiency to roll out initiatives effectively.

The role requires strong communication, organization, problem-solving skills, and full professional proficiency in English, with a solid background in SQL and project management.

Formación

• Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams and defined timelines.
• Full professional proficiency in English.
• Strong domain of SQL and project management skills.

Responsabilidades

• Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects with timely, high-quality delivery.
• Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, and dependencies.
• Collaborate with Marketing, Operations, Product, and Market Efficiency to coordinate field execution and rollout initiatives.
• Monitor and report key metrics such as New/Active Drivers, CAC, Supply Hours, Utilization, and Retention Rates.
• Maintain operational discipline with defined processes and thorough documentation.

Conocimientos

Project Management

SQL

English

Descripción del empleo

As a highly-regarded high-tech unicorn company, inDrive has been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.

About the opportunity:

We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.

What you will do:

• Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects simultaneously and ensuring timely, high-quality delivery aligned with the national acquisition strategy.
• Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, stakeholders, and dependencies, adapting execution to local conditions and operational constraints.
• Work closely with local teams and cross-functional partners such as Marketing, Operations, Product, and Market Efficiency to coordinate field execution, unblock issues, and ensure seamless rollout of acquisition and retention initiatives.
• Monitor and report on key performance metrics, including New and Active Drivers, Driver Acquisition Cost, Supply Hours, Utilization, and Retention Rates, translating data into clear execution priorities and corrective actions.
• Ensure operational discipline by following defined processes, maintaining accurate documentation, and continuously improving workflows to drive consistency, scalability, and impact across markets.

What we expect from you:

• Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Full professional proficiency in English.
• Strong domain of SQL and project management skills.

We offer:

• Be part of a growing and innovative company with a unique approach to ride-hailing.
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.