Knowledge Center Lead | AI-Driven Help Center, Remote

Wetravel, Inc.; Chile; A distancia; CLP 82.267.000 - 118.830.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first policy

Fixed-term International Contractor

Unlimited paid time off

Amsterdam program—2–4 weeks yearly in-

Work From Anywhere up to four weeks/yr

Paid family leave

Volunteer days—3 per year

Descripción de la vacante

WeTravel, Inc. is seeking a Knowledge & Help Center Manager to evolve our Intercom Help Center into a scalable, searchable education engine. You’ll translate every feature launch into clear documentation while optimizing AI-driven self-service tools.

You’ll collaborate across Product, Marketing, Sales, and Support to ensure timely, user-friendly guidance across languages. As a strategic content thinker, you’ll build structured, AI-friendly content, own a domain at scale, and drive continuous

Formación

• 4-7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech/high-growth startups.
• Fluent written and spoken English (native or near-native).
• Spanish fluency is required plus additional languages are a plus.

Responsabilidades

• Own the structure, strategy, and content quality of the Help Center.
• Script, record, and maintain product explainer videos embedded in the Help Center.
• Create and maintain FAQ articles tied to product releases and improve searchability.
• Translate features into clear, user-friendly documentation within SLAs, in collaboration with Product and Product Marketing.
• Run recurring syncs with Sales, Product, and Support to align on updates and launches.

Conocimientos

Knowledge Management

Technical Writing

Help Center Management

Product Education

Herramientas

Intercom

Zendesk

Descripción del empleo

WeTravel, Inc. is seeking a Knowledge & Help Center Manager to evolve our Intercom Help Center into a scalable, searchable education engine. You’ll translate every feature launch into clear documentation while optimizing AI-driven self-service tools.

You’ll collaborate across Product, Marketing, Sales, and Support to ensure timely, user-friendly guidance across languages. As a strategic content thinker, you’ll build structured, AI-friendly content, own a domain at scale, and drive continuous