ITS Support Engineer I (ONS), IT Services

Amazon Inc.; Providencia; On-site; CLP 12,000,000 - 20,000,000; Full time

Job summary

Amazon IT Services is seeking an ITS Support Engineer to provide on-site and remote support for corporate staff, ensuring laptops, servers, and websites run smoothly and securely.

You will diagnose hardware and software issues, mentor teammates, and collaborate with vendors to drive operational excellence. English B2 required; inclusive, fast-paced environment with growth opportunities.

Qualifications

• 2+ years in corporate Windows, Mac or Linux OS support.
• 2+ years troubleshooting in a multi-user high availability environment.
• 2+ years IT client, server, and network service delivery.
• Fluent in English (speaking, reading, writing).

Responsibilities

• Deliver on-site, high quality, hands-on IT support; diagnose and resolve issues.
• Provide on-call support for high severity incidents and act as escalation point.
• Triage and escalate outages to minimize downtime.
• Follow change management in a high availability environment.
• Collaborate with partner teams and vendors on improvements.
• Oversee IT asset inventories.
• Mentor peers and new team members.
• Continually expand skills and stay updated on IT policies.

Skills

Windows support

Mac support

Linux support

Troubleshooting

IT service delivery

English fluency

Education

High school diploma

Tools

Video conferencing equipment

Job description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

English B2 Minimum

Key job responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on-call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture

Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

Basic Qualifications

• - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• - High school or equivalent diploma
• - 2+ years of troubleshooting in a multi-user high availability environment experience
• - 2+ years of IT client, server, and network service delivery experience
• - Speak, write, and read fluently in English

Preferred Qualifications

• - Experience supporting video conference and teleconference equipment
• - Experience troubleshooting in a multi-user high availability environment

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.