ITS Support Engineer I (ONS), IT Services

Amazon Web Services (AWS); Providencia; On-site; CLP 12,000,000 - 25,000,000; Full time

Job summary

Amazon Web Services Chile Limitada - E39 is seeking an ITS Support Engineer to serve as the go-to IT expert for corporate employees, delivering on-site, high-quality support and ensuring secure, uninterrupted productivity.

You will diagnose and resolve a wide range of hardware and software issues, mentor peers, manage asset inventories, and collaborate with vendors to improve operations. English fluency is required; location is Chile.

Qualifications

• 2+ years of corporate Windows, Mac or Linux OS support experience.
• High school or equivalent diploma.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of IT client, server, and network service delivery experience.
• Fluent in English (reading, writing, speaking).

Responsibilities

• Deliver on-site, high quality hands-on support diagnosing and resolving issues, evaluating log files to determine system health.
• Provide on-call support for high severity incidents and act as escalation point for the team.
• Assist with triage and escalation of outages to reduce downtime.
• Understand and execute change management in a high availability environment.
• Collaborate with partner teams and vendors on improvement projects to deliver operational excellence and value.
• Manage and oversee IT asset inventories.
• Participate in hiring, training and mentoring peers and new team members.
• Continuously expand skills and keep up-to-date with IT policies and technologies.

Skills

Windows support

Mac support

Linux support

HA environment

IT service delivery

English fluency

Education

High school diploma

Job description

As an ITS Support Engineer, you'll be the go‑to knowledge expert for Amazon's corporate employees’, providing seamless end‑to‑end services and frictionless on‑site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high‑quality support. You'll be a trusted advisor, a problem‑solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non‑technical Amazonians through the ever‑evolving digital landscape implementing solutions that fit their needs.

English B2 Minimum

Key job responsibilities

• Deliver on‑site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Provide on‑call support for high severity incidents and act as an escalation point of contact for team
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

About The Team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career‑advancing resources, helping you develop into a better‑rounded professional.

Basic Qualifications

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• High school or equivalent diploma
• 2+ years of troubleshooting in a multi‑user high availability environment experience
• 2+ years of IT client, server, and network service delivery experience
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience supporting video conference and teleconference equipment
• Experience troubleshooting in a multi‑user high availability environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Amazon Web Services Chile Limitada - E39

Job ID: A10570625