Guest service officer

Navegacrucerosjobs; Santiago; Presencial; CLP 22.079.000 - 38.638.000; Jornada completa

Descripción de la vacante

Navegacrucerosjobs seeks a guest services agent aboard a cruise ship to provide information and assist guests with courtesy and efficiency.

Responsibilities include handling the emergency line, facilitating guest requests, maintaining logs, and supporting Concierge duties while adhering to safety policies and ship procedures.

Responsabilidades

• Answer the emergency telephone line and take immediate action.
• Handle guest requests in a timely manner and follow up until resolved to their satisfaction.
• Utilize the Guest Recovery program as needed.
• Maintain a cash float for making change and cashing traveler checks.
• Care for lost and found items and document related details.
• Record significant guest issues in the daily logbook for shared knowledge.
• Answer internal and external calls via the switchboard and forward messages.
• Make public address announcements as required.
• Assist with Lost & Found, Office Supplies, and Post Cards duties.
• Assist the Concierge with reservations, guest contact, and lounge desk tasks.
• Support ship clearance processes and BAGS program duties as needed.
• Perform other related duties as assigned and comply with Safety and SEMS policies.

Descripción del empleo

POSITION SUMMARY

Responsible for providing a variety of services and giving accurate, consistent information to guests in an efficient and courteous manner while maintaining a pleasant and accommodating personality.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• Responsible for answering the emergency telephone line and taking appropriate, immediate action.
• Handle guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
• Fully familiar with the Guest Recovery program and empowered to utilize as needed
• Maintains a cash float for giving change and cashing traveler checks for guests.
• Takes care of lost and found items and the related documentation.
• Records significant guest related issues in the daily logbook for shared knowledge and follow-up.
• Answers internal and external telephone calls through the switchboard, taking messages and forwarding them on to the appropriate person.
• Makes public address announcements as needed.
• Assigned special duties such as Lost & Found, Office Supplies, and Post Cards.
• Can perform administrative duties in the capacity of assistant to the Concierge that includes manning the executive lounge hospitality desk, following through on regular suite requests, making reservations, contacting guests, etc.
• Can perform administrative duties to assist in ship’s clearance, BAGS program etc.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.