Casino Dealer

NAVEGACRUCEROSJOBS; Santiago; Presencial; CLP 11.000.000 - 17.000.000; Jornada completa

Descripción de la vacante

NAVEGACRUCEROSJOBS seeks a professional Casino Dealer to serve as the primary link between guests and casino management, delivering top-tier service and maintaining highest standards of integrity and appearance.

Dealers will operate under the Casino Operations Manual, enforcing rules, handling bets and currency exchanges, and supporting management with operational needs while upholding security and safety policies.

Formación

• Experience in customer-facing roles is a plus.
• Strong communication and numerical skills are important.
• Ability to follow security and safety policies and procedures.

Responsabilidades

• Deal games according to game rules, policies and procedures.
• Ensure bets and payments comply with game rules and limits.
• Provide currency exchange for chips.
• Inform guests of game rules and enforce them.
• Protect casino assets and report suspicious behavior.
• Verify bankrolls and credits with Supervisor.
• Oversee proper care of casino equipment and report damages.
• Assist guests with questions about casino activities.
• Perform other duties as assigned by the Casino Supervisor.
• Follow SEMS and NCL Casino Operations standards and guidelines.

Conocimientos

Casino dealing

Guest service

Communication

Integrity

Descripción del empleo

POSITION SUMMARY

Dealers will perform their duties in accordance with the directives as set down in the Casino Operations Manual ensuring that the highest standards of efficiency, guest service and security are met in accordance with the company's policies and procedures.

The Dealer serves as the direct contact between the patrons and the Casino Management and as such is required to conform to the highest levels of professionalism, appearance and communication.

The Casino Management may assign a Dealer other duties outside the Casino Operation.

The Dealer is expected to perform these duties to the highest standards of efficiency, guest service and integrity.

In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• Deal games in accordance with the rules of the game, policies and procedures.
• Ensures betting compliance and payments in accordance to game rules and limits.
• Provides exchange of currency for chips.
• Informs guests of game rules and enforces game rules in accordance to procedures.
• Ensures game protection and protection of Company's assets. Informs Supervisor of any suspicious behavior to prevent fraud.
• Verify bankrolls and credits with Supervisor.
• Supervises the proper care and use of Casino equipment and reports any damage or loss immediately to the Supervisor.
• Assist guest with questions regarding Casino activities or refers to appropriate personnel.
• Assumes other duties as assigned by the Casino Supervisor.
• Maintains the standards and guidelines recommended by SEMS and NCL Casino Operations.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.