Guest Loyalty & Sales Specialist

People & Company; Valparaíso; On-site; CLP 7,812,000 - 10,044,000; Full time

Job summary

Sheraton, part of Marriott International, is seeking a Guest Service Associate in Viña del Mar, Chile. You will handle guest calls, reservations, and requests, using selling techniques to boost revenue while maintaining guest loyalty.

You will collaborate with sales teams and other departments to ensure a seamless guest experience. The role emphasizes professional communication, timely problem resolution, and adherence to brand standards.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with Sales, Data Administration, and Accounting as necessary.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Assist in training and motivating team members; model professional behavior.
• Process reservations, including changes and cancellations, via phone, fax, or mail.
• Enter rewards information into the appropriate software during reservations.
• Follow company policies; maintain confidentiality and protect company assets.

Skills

Guest service

Upselling

Communication

Education

High school diploma or GED

Job description

Sheraton, part of Marriott International, is seeking a Guest Service Associate in Viña del Mar, Chile. You will handle guest calls, reservations, and requests, using selling techniques to boost revenue while maintaining guest loyalty.

You will collaborate with sales teams and other departments to ensure a seamless guest experience. The role emphasizes professional communication, timely problem resolution, and adherence to brand standards.