Collections Expert

McKinsey & Company; Santiago; On-site; CLP 12,000,000 - 18,000,000; Full time

Job summary

McKinsey & Company in Santiago de Chile seeks a director to advance collection strategies for clients, serving as a trusted advisor. You will develop opportunities, analyze information, test hypotheses, and present recommendations to top management.

You will work within our Risk & Resilience Practice to deliver transformational impact across industries. The role requires deep collections experience, team leadership, and strong communication skills to influence diverse stakeholders and drive

Qualifications

• Bachelor's degree in business-related fields; Master’s degree is a plus.
• 10+ years’ experience in Collections in BPOs.
• Experience managing people.
• Excellent interpersonal skills and the ability to adjust and interact with all levels.
• Strong project and change management skill.
• Independent self-management skills and ability to work independently or as part of a team.

Skills

Collections experience

People management

Interpersonal skills

Change management

Project management

Self-management

Multi-tasking

Communications

Education

Bachelor's degree in business-related fields; Master’s degree is a plus

Job description

Who You'll Work With

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World‑class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well‑being for you and your family.

Your Impact

You will maintain deep, specialized expertise in evaluating collection strategies and use that expertise to solve problems and serve as trusted advisor to clients to create change and lasting impact. You will spend time creating opportunities and driving transformational impact with a set of core clients in a director role. Over the course of each project, you will gather and analyze information, formulate, and test hypotheses, and develop and communicate recommendations to support top management‑level strategic decisions. You’ll work with our Risk & Resilience Practice in our Santiago de Chile office. This global practice supports clients in many different industries facing challenges of developing and implementing tailored concepts for risk recognition, measurement, and control.

Your Qualifications and Skills

• Bachelor's degree in business‑related fields; Master’s degree is a plus
• 10+ years’ experience in Collections in BPOs
• Experience managing people
• Excellent interpersonal skills and the ability to adjust and interact with all levels
• Strong project and change management skill
• Independent self‑management skills and ability to work independently or as part of a team
• Capable of executing multiple tasks or projects simultaneously
• Strong communications skills to facilitate discussions and conduct training