Customer Service Operations Lead

Olympus Corporation Of The Americas; Santiago; Presencial; CLP 11.160.000 - 16.740.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual bonus

Medical, dental & life coverage

15 paid holidays

Volunteer programs

Descripción de la vacante

Olympus Corporation Of The Americas is seeking a Customer Service Coordinator in Santiago to oversee order processing from entry to invoicing and supervise the CS team. You will coordinate with the Commercial Manager, manage consignments and inventories, and ensure high service quality while handling internal and external inquiries.

The role requires strong leadership, organization, and problem-solving skills, with a focus on timely, accurate order fulfilment and customer satisfaction in a

Formación

• Minimum of 2 years in similar roles.
• Extensive experience in the management of work teams and customer service.
• Effective communication.
• Organization.
• Time management.
• Troubleshooting.
• Teamwork.
• Detail orientation.

Responsabilidades

• Coordinate alignments with the Commercial Manager to ensure compliance with sales and service orders based on the company's strategy.
• Responsible for the supervision of the Customer Service area and the Customer Service Assistant.
• Supervise and control virtual warehouses surgery, consignments, consignment replenishment and early delivery.
• Sales team billing.
• Manage new consignments.
• Coordinate and control consignment inventories.
• Enter and manage customer orders in the ERP with a warehouse according to assigned portfolio until their invoicing.
• Support and resolution of internal and external customer queries.
• Management of purchase order portals (except Public Market)
• Control and management of customer complaints.
• Reverse logistics of orders dispatched under the concept of "Surgeries" in ERP, reception and review of products physically.

Conocimientos

Team leadership

Customer service

Communication

Organization

Time management

Troubleshooting

Teamwork

Detail orientation

Educación

Business admin / engineering / logistics (desirable)

Herramientas

ERP system

Descripción del empleo

Olympus Corporation Of The Americas is seeking a Customer Service Coordinator in Santiago to oversee order processing from entry to invoicing and supervise the CS team. You will coordinate with the Commercial Manager, manage consignments and inventories, and ensure high service quality while handling internal and external inquiries.

The role requires strong leadership, organization, and problem-solving skills, with a focus on timely, accurate order fulfilment and customer satisfaction in a