Analyst, Customer Service

Olympus Corporation; Lo Barnechea; Presencial; CLP 20.088.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual bonus

Medical, dental, and life coverage

15 paid holidays

Descripción de la vacante

Olympus Corporation in Chile is seeking a Customer Service Manager to oversee order processing from entry to invoicing, coordinating with the Commercial Manager to align with strategy and ensure service quality.

You will supervise the Customer Service team, manage warehouses and consignments, handle invoicing, and resolve inquiries while coordinating with purchasing portals and SAP ERP processes to maintain smooth operations.

Formación

• At least 2 years in similar roles.
• Experience supervising teams and delivering strong customer service.
• Intermediate Microsoft Office skills.
• Excellent customer service and communication.
• Strong organization and time management.
• Troubleshooting, teamwork, detail orientation, and adaptability.

Responsabilidades

• Coordinate alignments with the Commercial Manager to ensure order compliance with company strategy.
• Oversee the Customer Service area and the Customer Service Assistant.
• Supervise and control virtual warehouses, consignments, replenishment and early delivery.
• Billing for the sales team.
• Manage new consignments and coordinate consignment inventories.
• Enter and manage customer orders in the ERP from entry to invoicing.
• Support and resolution of internal and external customer queries.
• Manage purchase order portals (except Public Market).
• Control and management of customer complaints.
• Reverse logistics of surgeries orders in ERP, including product reception and review.

Conocimientos

Team leadership

Customer service

Communication

Organization

Time management

Troubleshooting

Teamwork

Detail orientation

Adaptability

Educación

Business administration / logistics studies

Herramientas

Microsoft Office

ERP system

Descripción del empleo

Working Location: Chile, Santiago

Workplace Flexibility: Onsite

For over 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling.

We live each day by our philosophy, True to Life , developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

This role aims to meet the level of services of the Customer Service area through constant monitoring of the activities that are developed related to the management of customer orders from their entry to invoicing; of, must coordinate administrative, service and contracting activities ensuring the quality of the service.

Job Duties

• Coordinate alignments with the Commercial Manager to ensure compliance with sales and service orders based on the company's strategy.
• Responsible for the supervision of the Customer Service area and the Customer Service Assistant.
• Supervise and control virtual warehouses surgery, consignments, consignment replenishment and early delivery.
• Sales team billing.
• Manage new consignments.
• Coordinate and control consignment inventories.
• Enter and manage customer orders in the ERP with a warehouse according to assigned portfolio until their invoicing.
• Support and resolution of internal and external customer queries.
• Management of purchase order portals (except Public Market)
• Control and management of customer complaints.
• Reverse logistics of orders dispatched under the concept of "Surgeries" in ERP, reception and review of products physically.

Job Qualifications

Required

• Minimum of 2 years in similar roles.
• Extensive experience in the management of work teams and customer service.
• Intermedio de Microsoft Office (Excel, Word, PowerPoint).
• Excellent customer service.
• Effective communication.
• Organization.
• Time management.Troubleshooting.
• Teamwork.
• Detail orientation.
• Adaptability.

Preferred

• Studies in the area of business administration, engineering and/or logistics (desirable).

Why join Olympus

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on

• Competitive salary, annual bonus
• Comprehensive medical, dental, and life coverage
• 15 paid holidays

Connected culture you can embrace

• A workplace culture that supports an employee-centered mindset
• Paid volunteering and charitable donation/matching programs
• Dedicated training resources and learning & development programs
• Paid educational assistance

At Olympus, we are committed to our goal of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states.

For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit www.olympusamerica.com .

Olympus' policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with disabilities

Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at

[e-mail]

If your disability prevents you from sending an email, you may call our HR Compliance Manager at

1-888-Olympus (1-888-659-6787)