Customer Service Operations Coordinator (SAP & Outsourcing)

Novartis; Santiago; Presencial; CLP 18.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

Novartis is seeking a Customer Service Coordinator in Santiago, Chile to oversee and coordinate customer service processes delivered by an external provider. You will be the main link between Novartis and the outsourced partner, driving operational excellence and ensuring compliant execution of processes.

Responsibilities include end-to-end coordination of customer service activities, SAP order processing, and close collaboration with cross-functional teams to resolve issues and improve

Formación

• University degree in Business Administration, Engineering, Supply Chain, or a related field.
• 5+ years of experience in customer service, order management, or supply chain operations.
• Fluent Spanish and English; excellent communication and stakeholder management.
• Hands-on experience with SAP S/4HANA and advanced Excel; Power BI is a plus.

Responsabilidades

• Act as the primary point of contact between Novartis and the external Customer Service provider, ensuring compliant execution of processes.
• Coordinate end-to-end customer service activities from PO receipt to delivery and invoicing.
• Oversee customer order processing in SAP, ensuring accuracy and adherence to procedures.
• Monitor service performance via KPIs, dashboards, and operational reviews.
• Review billing and invoicing documentation for timeliness and accuracy.
• Collaborate with Supply Chain, Quality, Regulatory, Finance, and Commercial teams to resolve issues.
• Track customer feedback and service levels; drive corrective actions to improve satisfaction.
• Identify opportunities to improve processes, compliance, and efficiency.

Conocimientos

Fluent Spanish

Fluent English

Communication skills

Stakeholder management

Educación

University degree in Business Administration, Engineering, Supply Chain, or related field

Herramientas

SAP S/4HANA

Microsoft Excel

Power BI

Descripción del empleo

Novartis is seeking a Customer Service Coordinator in Santiago, Chile to oversee and coordinate customer service processes delivered by an external provider. You will be the main link between Novartis and the outsourced partner, driving operational excellence and ensuring compliant execution of processes.

Responsibilities include end-to-end coordination of customer service activities, SAP order processing, and close collaboration with cross-functional teams to resolve issues and improve