Customer Service & Invoicing Supervisor - Chile

Hapag Lloyd; Viña del Mar; On-site; CLP 24,000,000 - 42,000,000; Full time

Job summary

Hapag Lloyd seeks a results-oriented professional to coach and develop a Customer Service Support team in Chile. You will conduct regular performance reviews, communicate new requirements, and promote HL standards.

You will document local procedures and identify training needs to enhance team capabilities. You will participate in cross-functional meetings, manage daily operations, and act as the escalation entry point for the Customer Service Support Manager.

Qualifications

• University Degree or equivalent (Business Administration, Foreign Trade, Intl. Business).
• Min 3 years experience in shipping and foreign trade.
• Proficient in MS-Office (Excel, PowerPoint, Word).
• Advanced knowledge of English and Spanish.
• Excellent written and verbal communication.

Responsibilities

• Coach and develop staff with regular performance reviews.
• Communicate new requirements, process and procedures to staff.
• Promote HL standards and document local manuals/guidelines.
• Identify training needs and ensure training requirements are fulfilled.
• Participate in cross-functional area meetings to discuss solutions.
• Manage the Customer Service Support team daily operations.
• Act as entry point for escalations to Customer Service Support Manager.
• Drive performance by exceeding quality promises and KPI deliverables.
• Monitor invoice accuracy and lead initiatives to reduce billing errors.
• Manage complex invoice-related escalations and ensure timely resolution.
• Monitor and report team performance via invoicing KPIs and productivity metrics.
• Lead continuous improvement and automation within Invoice Handling processes.
• Ensure compliance with company policies, financial controls, and local regulations.

Skills

Staff coaching

Performance reviews

Communication

Time management

Organizational skills

Adaptability

Teamwork

Education

Bachelor’s degree in Business Administration / Foreign Trade / International Business engineering

Tools

MS-Office (Excel, PowerPoint, Word)

Job description

Hapag Lloyd seeks a results-oriented professional to coach and develop a Customer Service Support team in Chile. You will conduct regular performance reviews, communicate new requirements, and promote HL standards.

You will document local procedures and identify training needs to enhance team capabilities. You will participate in cross-functional meetings, manage daily operations, and act as the escalation entry point for the Customer Service Support Manager.