Client Experience & Operations Specialist

CAE; Santiago; Presencial; CLP 10.044.000 - 14.508.000; Jornada completa

Descripción de la vacante

CAE in Santiago is seeking a Customer Service & Support Specialist I to deliver exceptional client service and manage administrative tasks at the training center. You will be the primary contact for clients, instructors, and visitors, coordinating logistics and ensuring top-quality experiences.

Responsibilities include coordinating travel, events, and site activities; supporting simulator operations and contingency management; and driving continuous improvement through customer feedback and

Formación

• Experience in customer service or administrative support in a fast-paced environment.
• Strong communication and interpersonal skills with a professional demeanor.
• Ability to coordinate logistics and manage multiple tasks simultaneously.

Responsabilidades

• Welcome clients, visitors, and stakeholders, providing a positive experience.
• Coordinate client access, classroom reservations, and on-site activities.
• Handle calls, emails, and inquiries with timely resolutions and escalations when needed.
• Coordinate and support customer events, site visits, and special activities.
• Support simulator operational contingency management and incident reporting.
• Conduct walkthroughs to identify process improvements and ensure safe operations.
• Assist with supply inventory, procurement requests, and vendor coordination.
• Prepare meetings, rooms, and required materials for trainings.

Conocimientos

Customer service orientation

Communication skills

Organizational skills

Microsoft Office

Qualtrics

Educación

Technical degree in Business Administration/Hospitality/Customer Service

Herramientas

Qualtrics

Microsoft Office

Descripción del empleo

CAE in Santiago is seeking a Customer Service & Support Specialist I to deliver exceptional client service and manage administrative tasks at the training center. You will be the primary contact for clients, instructors, and visitors, coordinating logistics and ensuring top-quality experiences.

Responsibilities include coordinating travel, events, and site activities; supporting simulator operations and contingency management; and driving continuous improvement through customer feedback and