Client Services Team Lead & Coach

Jostens; Santiago; Híbrido; CLP 44.640.000 - 66.960.000; Jornada completa

Descripción de la vacante

Jostens in SPI Santiago is seeking a Customer Services Supervisor to provide daily support, training, and mentoring to customer-facing staff. You will help maintain a positive work environment and assist in department activities to drive performance.

Responsibilities include coaching, performance reviews, escalating issues, and ensuring high quality standards while coordinating staffing during peak periods.

Formación

• High School diploma or equivalent customer service/order processing experience.
• 1 year minimum of Neff experience.
• Schedule flexibility.
• Ability to train people.
• Experience supervising and leading people.
• Proven skills on process improvement.
• Ability to coach and mentor people and maintain confidentiality.
• Excellent verbal and written communication skills.
• Work independently or as part of a team to meet deadlines.
• Strong organizational, planning, and follow-up skills with sound judgment.
• Detail oriented and accurate with data and systems.
• MS Office and adaptability to system updates.

Responsabilidades

• Serve as the first level of contact and support for employees in partnership with Supervisor.
• Provide training for order entry and client services as applicable.
• Promote positive communications and foster teamwork within the department.
• Assist supervisor with staffing plans and performance reviews.
• Provide coaching, feedback, and mentoring to employees.
• Handle and resolve escalated customer issues.
• Facilitate staff meetings and disseminate information on process changes.
• Help implement plans for high quality standards.
• Review regional voicemail for follow-up three times a day.
• Schedule with other leads during peak season, including evenings/weekends.

Conocimientos

Leadership

Coaching

Mentoring

Process improvement

Training

Communication

Organization

Attention to detail

MS Office

Teamwork

Confidentiality

Educación

High School diploma or equivalent

Herramientas

Microsoft Suite

Descripción del empleo

Jostens in SPI Santiago is seeking a Customer Services Supervisor to provide daily support, training, and mentoring to customer-facing staff. You will help maintain a positive work environment and assist in department activities to drive performance.

Responsibilities include coaching, performance reviews, escalating issues, and ensuring high quality standards while coordinating staffing during peak periods.