Clerical Officer - Health Records

NHS Ayrshire & Arran; Santiago; On-site; CLP 27,453,000 - 32,682,000; Full time

Benefits offered by this job

NHS pension

Annual leave 35 days

Job summary

NHS Lanarkshire is seeking a patient administration professional to support the Health Records Department, underpinning the patient journey across inpatient and outpatient care.

The role is a fixed-term post for 12 months, with duties including maintaining confidentiality, coordinating appointments, and supporting the Helpdesk. Applicants should have health records knowledge and strong customer care skills.

Qualifications

• Educated to standard grade.
• Knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate with keyboard skills.
• Experience in multitasking.

Responsibilities

• Ensure confidentiality of patient information at all times.
• Manage clinic appointments using patient/clinical management systems, including bookings, letters, and changes.
• Maintain and update patient/clinical management systems accurately.
• Provide cover to the Department Helpdesk: answer telephone enquiries and other enquiries.
• Despatch supplementary folders to Wards for emergencies and elective admissions.

Skills

Customer care

Computer literacy

Multitasking

Education

Standard Grade

SVQ2 / ECDL

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

Please note this is a fixed term post for 12 months.

Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In This Key Role, You Will

• Ensure confidentiality of patient information is maintained at all times.
• Responsible for managing clinic appointments using the patient/clinical management systems including booking appointments, sending out letters and clinical information, changing, appointments as directed by consultants and responding to changes as requested by patients.
• Ensure accurate maintenance and update of the patient/clinical management systems.
• Provide cover to the Department Helpdesk service: to answer all telephone enquiries and all other enquiries, and to ensure appropriate action is taken. To deal with all telephone enquiries from other sources.
• Ensure immediate despatch of supplementary folders to Wards for patient Emergency and patient Elective Admissions, ensuring that the supplementary folders have been appropriately prepared.

What You'll Bring

• Educated to standard grade.
• A knowledge of health records gained through experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Lorraine Stewart, Health Records Manager on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on [e-mail].