Clinical Secretary - Surgical & Critical Care

NHS Scotland; Santiago; On-site; CLP 31,259,000 - 36,469,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS Pension

Salary progression

Sick leave

NHS Discounts

Job summary

NHS Lanarkshire is seeking an Administrative Assistant to support a team of clinicians, enabling clinicians to operate effectively and efficiently. You will type dictated clinical letters and minutes, organise clinical activity, and ensure appointments and investigations are arranged in line with service standards.

The role requires SVQ level 2 in healthcare administration or equivalent, knowledge of medical terminology, and strong IT, communication and organisational skills.

Qualifications

• Experience in healthcare administration or secretarial role.
• Understanding of medical terminology.
• Evidence of effective team working and dealing with change.
• Evidence of strong communication skills with patients, clinicians and colleagues.
• Excellent organisational skills.
• Evidence of strong competence with relevant IT systems.
• Audio typing skills.

Responsibilities

• Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports) and clinical notes; type meeting minutes; prioritise work to meet service standards.
• Organise clinical activity for clinicians and re-arrange activities (e.g. out-patient clinics, operating lists); support theatre scheduling as required.
• Follow up admin tasks requested by clinicians (booking appointments, arranging tests, chasing results); anticipate problems and take action.
• Ad-hoc duties including cover during periods of leave within the vascular admin and clerical team.
• Book and notify patients of clinic appointments, both written and verbally.

Education

SVQ Level 2 (Healthcare Administration)

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Work in accordance with standard operating procedures.

In This Key Role, You Will

• Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
• Organise clinical activity for clinicians and re-arrange activities when required (eg. out-patient clinics, operating lists). Support theatre scheduling as required.
• Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
• Ad-hoc duties as required including the provision of cover during periods of leave within the vascular admin and clerical team
• To book and notify patients of clinic appointments, both written and verbally.

What You'll Bring

• SVQ level 2 qualification (or equivalent experience) plus experience in healthcare administration or experience in a secretarial role
• Understanding of medical terminology
• Evidence of effective team working and dealing with change
• Evidence of strong communication skills with patients, clinicians and colleagues.
• Excellent organisational skills
• Evidence of strong competence with relevant IT systems
• Audio typing skills

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Gil Mitan, Operational Admin Manager, Surgical and Critical Care On [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Adnan Saddique, Recruitment Administrator on [e-mail].

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right-to-work requirements, sponsorship eligibility and important points to be aware of before submitting your application.

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.