Clerical Officer - Radiology

NHS Ayrshire & Arran; Hospital; On-site; CLP 28,456,000 - 36,217,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a clerical administrator for the Radiology Department to provide comprehensive support, including front-desk reception, report distribution, and filing. The role runs Monday to Friday and requires strong keyboard skills and the ability to handle confidential information with care.

You will work as part of a team to coordinate patient flow, maintain timely records, and uphold data protection standards in line with regulatory guidelines.

Qualifications

• Good keyboard skills and speed/accuracy entering data.
• Strong communication and organisational abilities to prioritise workload.
• Flexibility and ability to work under pressure within a team environment.
• Familiarity with Data Protection Act and patient confidentiality.

Responsibilities

• Reception of Out Patients and Accident and Emergency patients requiring x-ray examinations, with guidance to patients and relatives.
• Distribute radiology examination reports to correct destinations to support patient care.
• Maintain accurate filing system for patient records for easy access.
• Uphold patient confidentiality and data protection standards at all times.

Skills

Keyboard skills

Communication

Organisation

Time management

Telephone manner

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder will provide comprehensive clerical support to the Radiology Department ensuring a high quality service is maintained to patients and staff.

The working pattern for this role is - Monday - Friday

In This Key Role, You Will

• Reception of Patients The post holder will undertake the reception of Out Patients and Accident and Emergency patients requiring x-ray examinations, giving advice and instruction to patients and relatives when necessary. Dealing compassionately and calmly with distressed or aggressive patients ensuring a speedy resolution to any problems that may occur.
• Distribution of Reports The post holder will ensure that all radiology examination reports are distributed to their correct destination to allow appropriate care and follow up treatment of patients.
• Filing System The post holder will maintain an accurate and up to date filing system of all patient records ensuring easy access and retrieval when required.
• Patient Confidentiality The post holder will adhere to the Data Protection Act and Confidentiality Agreement, ensuring that patient confidentiality is maintained at all times and that no information concerning patients is discussed or divulged to any unauthorised person.

What You’ll Bring

• The post holder should have good keyboard skills with the ability to enter information into the computer database with speed and accuracy.
• The post holder should possess good communication and organisational skills with the ability to prioritise the workload, use own initiative, work under pressure and as part of a team in order to accomplish all required tasks.
• Flexibility, adaptability, excellent telephone manner and good timekeeping are also essential requirements for this post.
• Once appointed the post holder is expected to use knowledge gained of the Ionising Radiation Regulations and an understanding of how they apply to requests for radiological examinations received within the department to make informed decisions regarding patient care, examination processes, appointment conflicts etc.

A driving licence is required; this must be a full UK/EU/EEA licence.

What We Offer

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Andrew Gilchrist, Office Manager, Radiology on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on [e-mail]