Airport Technology Operations Lead (24/7)

Collins Aerospace; Santiago; Presencial; CLP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

Collins Aerospace in Santiago, Chile, seeks a Site Manager to lead on-site airport technology services 24/7, coordinating with airlines, authorities and vendors. You will manage the on-site tech team, ensure SLA-driven operations, and guide incident response to restore services quickly while maintaining safety and regulatory compliance.

Responsibilities include budgeting, procurement, asset management, and continuous improvement, with strong stakeholder communication and a focus on customer

Formación

• University degree in Computer Science, IT or related field, or equivalent experience.
• 3-5 years in technical operations, maintenance, field services in airport/aviation.
• 2+ years as Site Manager or similar leadership role overseeing technicians.
• Experience managing 24/7 operations and SLA-driven environments.
• Intermediate English proficiency.

Responsabilidades

• Lead the overall airport site operation to deliver safe, reliable, and efficient airport technology services, meeting SLAs, KPIs, and customer satisfaction.
• Serve as primary contact for airport customers, airlines, authorities, vendors, and internal stakeholders.
• Provide 24/7 incident escalation support and lead major incident response and service restoration.
• Lead on-site technical team staffing, onboarding, scheduling, performance, coaching, and development.
• Oversee installation, maintenance, troubleshooting, repair, upgrade of airport tech systems (FIDS, CUPPS, CUSS, SBD).
• Monitor performance via SLAs and KPIs, drive continuous improvement and operational reporting.
• Lead risk management, business continuity, root cause analysis, and recovery activities.
• Coordinate changes, maintenance, service requests, and projects with stakeholders to minimize impact.
• Ensure compliance with safety, security, licensing, asset and configuration management, and regulatory requirements.
• Prepare and present operational reports and recommendations to management and customers.

Conocimientos

Leadership

Customer management

English proficiency

Educación

University degree in IT or related field

Advanced degree in related field

Herramientas

VMware virtualization

Networking fundamentals

Active Directory

ITIL service management

Microsoft Office Suite

Descripción del empleo

Collins Aerospace in Santiago, Chile, seeks a Site Manager to lead on-site airport technology services 24/7, coordinating with airlines, authorities and vendors. You will manage the on-site tech team, ensure SLA-driven operations, and guide incident response to restore services quickly while maintaining safety and regulatory compliance.

Responsibilities include budgeting, procurement, asset management, and continuous improvement, with strong stakeholder communication and a focus on customer