Airport Site Manager (Onsite)

Collins Aerospace; Santiago; Presencial; CLP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

Collins Aerospace in Santiago, Chile, seeks a Site Manager to lead on-site airport technology services 24/7, coordinating with airlines, authorities and vendors. You will manage the on-site tech team, ensure SLA-driven operations, and guide incident response to restore services quickly while maintaining safety and regulatory compliance.

Responsibilities include budgeting, procurement, asset management, and continuous improvement, with strong stakeholder communication and a focus on customer

Formación

• University degree in Computer Science, IT or related field, or equivalent experience.
• 3-5 years in technical operations, maintenance, field services in airport/aviation.
• 2+ years as Site Manager or similar leadership role overseeing technicians.
• Experience managing 24/7 operations and SLA-driven environments.
• Intermediate English proficiency.

Responsabilidades

• Lead the overall airport site operation to deliver safe, reliable, and efficient airport technology services, meeting SLAs, KPIs, and customer satisfaction.
• Serve as primary contact for airport customers, airlines, authorities, vendors, and internal stakeholders.
• Provide 24/7 incident escalation support and lead major incident response and service restoration.
• Lead on-site technical team staffing, onboarding, scheduling, performance, coaching, and development.
• Oversee installation, maintenance, troubleshooting, repair, upgrade of airport tech systems (FIDS, CUPPS, CUSS, SBD).
• Monitor performance via SLAs and KPIs, drive continuous improvement and operational reporting.
• Lead risk management, business continuity, root cause analysis, and recovery activities.
• Coordinate changes, maintenance, service requests, and projects with stakeholders to minimize impact.
• Ensure compliance with safety, security, licensing, asset and configuration management, and regulatory requirements.
• Prepare and present operational reports and recommendations to management and customers.

Conocimientos

Leadership

Customer management

English proficiency

Educación

University degree in IT or related field

Advanced degree in related field

Herramientas

VMware virtualization

Networking fundamentals

Active Directory

ITIL service management

Microsoft Office Suite

Descripción del empleo

Date Posted: 2026-07-23

Country: Chile

Location: CL-RM-SANTIAGO-AIRPORT-CUST ~ Casilla 79 Correo Aeropuerto Internacional ~ CHILE AIRPORT (External Site)

Position Role Type: Unspecified

The Site Manager position requires regular on-site presence, and active engagement with airport stakeholders, and availability to lead major incidents, service restorations, and critical operational decisions affecting airport systems and customer services. Due to the complexity of the operation, the position requires a combination of technical knowledge, leadership capabilities, customer management, and operational decision-making in a 24/7 airport environment.

What You Will Do

• Lead the overall airport site operation, ensuring the safe, reliable, and efficient delivery of airport technology services while meeting contractual commitments, service level agreements (SLAs), key performance indicators (KPIs), customer satisfaction, and business continuity objectives.
• Serve as the primary point of contact for airport customers, airlines, airport authorities, vendors, and internal stakeholders, building strong business relationships and ensuring effective communication, coordination, and service delivery.
• Provide 24/7 management escalation support for critical operational incidents by leading major incident response, coordinating technical resources, communicating with stakeholders, and driving timely service restoration.
• Lead, develop, and manage the on-site technical team by overseeing staffing, recruitment, onboarding, scheduling, performance management, coaching, training, succession planning, employee relations, and workforce development in accordance with company policies and local labor regulations.
• Manage operational and financial resources, including budgeting, forecasting, procurement, inventory, asset utilization, and workforce planning, ensuring the availability of personnel, equipment, spare parts, tools, and materials required to support continuous airport operations.
• Oversee the installation, maintenance, troubleshooting, repair, upgrade, and operational readiness of airport technology systems, including FIDS, CUPPS, CUSS, SBD, and related infrastructure, while providing hands-on technical support when operationally required.
• Monitor operational performance through SLAs, KPIs, system availability, response times, preventive maintenance, service quality, and operational reporting, implementing corrective actions and continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Lead operational risk management, business continuity planning, root cause analysis, and recovery activities to minimize operational disruptions and ensure the availability of critical airport systems.
• Coordinate operational changes, maintenance activities, service requests, projects, and technical escalations with customers, airport stakeholders, vendors, and internal support teams to minimize operational impact.
• Ensure compliance with contractual obligations, company policies, safety standards, airport security requirements, software licensing, asset management, configuration management, information security, cybersecurity, and all applicable regulatory and customer requirements.
• Prepare and present operational reports, performance metrics, service trends, and business recommendations to management and customers, supporting data-driven decision-making and operational excellence.
• Deliver technical guidance, product training, and post-sales support to customers and internal teams while promoting a culture of safety, accountability, teamwork, customer focus, continuous improvement, and operational excellence.
• Communicate effectively in English, both verbally and in writing, with customers, airport stakeholders, vendors, and internal teams to support daily operations and service delivery.

Qualifications You Must Have

• A University Degree in Computer Science, Information Technology, or a related field or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field
• 3-5 years of experience in technical operations, maintenance, field services within the airport, airline, or aviation industry, or IT infrastructure within airport or airline.
• 2+ years of experience as a Site Manager, Systems Administrator, Field Service Supervisor, or in a similar technical leadership role with responsibility for leading technicians or operational teams.
• Experience managing 24/7 operations and SLA-driven environments.
• Intermediate English proficiency

Qualifications We Prefer

• 3+ years of experience managing customer relationships in a technical or operational environment.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• VMware and virtualization technologies.
• Networking fundamentals.
• Active Directory and Group Policies.
• Incident, Problem, and Change Management.
• ITIL service management practices (preferred).
• Airport technologies including FIDS, CUPPS, CUSS, SBD, and supporting infrastructure.

Role Type Definitions

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and once more.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.