Airport Site Manager (Onsite)

RTX; Santiago; Presencial; CLP 42.000.000 - 64.000.000; Jornada completa

Descripción de la vacante

RTX is seeking a Site Manager to lead on-site airport technology services across FIDS, CUPPS, CUSS, and SBD systems. You will coordinate a 24/7 operations team, manage incidents, and ensure service continuity while maintaining customer satisfaction and contractual commitments.

The role requires strong leadership, stakeholder management, and hands-on technical support in a fast-paced airport environment. English proficiency and regulatory awareness are essential.

Formación

• University degree in CS/IT or related field, or equivalent experience; 2+ years relevant experience
• 3-5 years in technical ops, maintenance, or IT infra in aviation
• 2+ years in site manager/leadership roles managing technicians
• Experience in 24/7 ops and SLA-driven environments
• Intermediate English proficiency

Responsabilidades

• Lead overall airport site operation to ensure safe, reliable airport tech services and SLAs
• Serve as primary contact for airlines, authorities, vendors, and stakeholders
• Provide 24/7 incident escalation and drive timely service restoration
• Develop and manage on-site tech team including staffing and performance
• Manage budgeting, procurement, inventory, and asset utilization
• Oversee installation, maintenance, and readiness of airport tech systems (FIDS, CUPPS, CUSS, SBD)
• Monitor SLAs, KPIs, system availability and drive improvements
• Lead risk management, business continuity, root cause analysis and recovery

Descripción del empleo

Date Posted:

2026-07-23

Country:

Chile

Location:

CL-RM-SANTIAGO-AIRPORT-CUST ~ Casilla 79 Correo Aeropuerto Internacional ~ CHILE AIRPORT (External Site)

Position Role Type:

Unspecified

The Site Manager position requires regular on-site presence, and active engagement with airportstakeholders, and availability to lead major incidents, service restorations, and critical operationaldecisions affecting airport systems and customer services.Due to the complexity of the operation, the position requires a combination of technical knowledge, leadership capabilities, customer management, and operational decision-making in a 24/7 airport environment.

What You Will Do:

• Lead the overall airport site operation, ensuring the safe, reliable, and efficient delivery of airport technology services while meeting contractual commitments, service level agreements (SLAs), key performance indicators (KPIs), customer satisfaction, and business continuityobjectives.

• Serve as the primary point of contact for airport customers, airlines, airport authorities, vendors, and internal stakeholders, building strong business relationships and ensuring effective communication, coordination, and service delivery.

• Provide 24/7 management escalation support for critical operational incidents by leading major incident response, coordinating technical resources, communicating with stakeholders, and drivingtimelyservice restoration.

• Lead, develop, and manage the on-site technical team by overseeing staffing, recruitment, onboarding, scheduling, performance management, coaching, training, succession planning, employee relations, and workforce developmentin accordance withcompany policies and local labor regulations.

• Manage operational and financial resources, including budgeting, forecasting, procurement, inventory, assetutilization, and workforce planning, ensuring the availability of personnel, equipment, spare parts, tools, and materialsrequiredto support continuous airport operations.

• Oversee the installation, maintenance, troubleshooting, repair, upgrade, and operational readiness of airport technology systems, including FIDS, CUPPS, CUSS, SBD, and related infrastructure, while providing hands-on technical support when operationallyrequired.

• Monitor operational performance through SLAs, KPIs, system availability, response times, preventive maintenance, service quality, and operational reporting, implementing corrective actions and continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

• Lead operational risk management, business continuity planning, root cause analysis, and recovery activities to minimize operational disruptions and ensure the availability of critical airport systems.

• Coordinate operational changes, maintenance activities, service requests, projects, and technical escalations with customers, airport stakeholders, vendors, and internal support teams to minimize operational impact.

• Ensure compliance with contractual obligations, company policies, safety standards, airport security requirements, software licensing, asset management, configuration management, information security, cybersecurity, and all applicable regulatory and customer requirements.

• Prepare and present operational reports, performance metrics, service trends, and business recommendations to management and customers, supporting data-driven decision-making and operational excellence.

• Deliver technical guidance, product training, and post-sales support to customers and internal teams while promoting a culture of safety, accountability, teamwork, customer focus, continuous improvement, and operationalexcellence.

• Communicate effectively in English, both verbally and in writing, with customers, airport stakeholders, vendors, and internal teams to support daily operations and service delivery.

Qualifications You Must Have:

• A University Degree in Computer Science, Information Technology, or a related field or equivalent experience and minimum 2 years of prior relevant experience, or An Advanced Degree in a related field

• 3-5yearsof experience in technical operations, maintenance, field serviceswithin the airport, airline, or aviation industry, or IT infrastructure within airport orairline.

• 2+ yearsof experience as a Site Manager, Systems Administrator, Field Service Supervisor, or in a similar technical leadership role with responsibility for leading technicians or operationalteams.

• Experience managing 24/7 operations and SLA-driven environments.

• Intermediate Englishproficiency

QualificationsWePrefer:

• 3+ years of experience managing customer relationships in a technical or operational environment.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).

• VMware and virtualization technologies.

• Networking fundamentals.

• Active Directory and Group Policies.

• Incident, Problem, and Change Management.

• ITIL service management practices (preferred).

• Airport technologies including FIDS, CUPPS, CUSS, SBD, and supporting infrastructure.

Role Type Definitions:

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.