AI Support Specialist: Client Success & Tool Coach (Hybrid)

Andes Path; Santiago; Híbrido; CLP 18.000.000 - 34.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team activities

Office snacks and drinks

Weekly team lunches

Health and dental insurance

Wellness reimbursement

Descripción de la vacante

Andes Path is seeking an AI Support Specialist to help clients finish real tasks using approved AI tools and customized workflows. You will engage with non-technical users, maintain clear documentation, and work during US Central hours.

The role focuses on understanding client rules, producing concise guidance, and shaping reusable content while staying current with weekly feature updates. Hybrid Santiago presence is expected.

Formación

• 2+ years in customer support, customer success, training, or help desk handling non-technical people.
• Fluent English, spoken and written, able to calm stressed clients in chat or call.
• Daily, hands-on use of AI tools with proven useful results and ability to explain plainly.

Responsabilidades

• Help people finish real tasks via chat, email, or screen share during US Central hours.
• Know each client's rules cold and never move data into unapproved tools.
• Turn repetitive questions into reusable content by logging patterns or creating guides.
• Flag recurring patterns to the lead and suggest workflow improvements.
• Back up in-person teaching with examples and materials and run remote office hours.
• Stay updated on new features and evaluate usefulness for clients.

Conocimientos

Customer support

English fluency

Clear writing

Pattern recognition

Herramientas

Excel

Word

Outlook

Teams

SharePoint

Descripción del empleo

Andes Path is seeking an AI Support Specialist to help clients finish real tasks using approved AI tools and customized workflows. You will engage with non-technical users, maintain clear documentation, and work during US Central hours.

The role focuses on understanding client rules, producing concise guidance, and shaping reusable content while staying current with weekly feature updates. Hybrid Santiago presence is expected.