Remote Customer Success Engineer - AI SaaS & LatAm

Tata Consultancy Services Chile S.A.

Santiago

Remote

CLP 34,113,000 - 48,733,000

Part time

6 days ago

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Job summary

Mercor is seeking a Customer Success Engineer (LatAm) for a remote contract role. You will debug, triage, and resolve issues in our AI+SaaS stack, working closely with product and engineering teams to improve resilience and user satisfaction.

The role requires 2–5 years of experience with modern web applications, familiarity with AI tools, and strong communication skills in a customer-facing capacity. Remote with substantial overlap with PT/Pacific Time is expected.

Qualifications

Ability to debug web applications.
Degree in Computer Science, Software Engineering, or related field.
Experience building modern web apps (React, Node, Flask, Next.js).
2–5 years of experience supporting customers on web apps.
Comfortable with AI systems, LLMS, agents, or generative models.
Experience exploring AI tool behavior (fine-tuning, prompt chains, etc.).

Responsibilities

Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behaviour.
Triage with sound judgement. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
Surface systemic patterns and product risks to engineering and product leadership.
Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
Communicate with precision, professionalism, and empathy.