Remote AI Engineer - Customer Success (LatAm)

Workana Llc; Santiago; Remote; CLP 33,816,000 - 48,309,000; Full time

Job summary

Mercor connects elite creative and technical talent with leading AI research labs. The Customer Success Engineer (LatAm) role is a remote contract position supporting a diverse set of customers across the LatAm region.

You will debug web applications, work with AI systems, and collaborate with product and engineering teams to ensure successful adoption of the AI SaaS platform. The role requires 2–5 years of customer-facing experience, a CS-related degree, and familiarity with web tech

Qualifications

• Ability to debug web applications.
• Degree in CS or related field from a top-tier institution or startup experience.
• Experience building modern web applications (React, Node, Flask, Next.js).
• 2–5 years of experience supporting customers on such web applications.
• Comfortable with AI systems, including LLMs and agents.
• Experience exploring behavior of AI tools (fine-tuning, prompts).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.

Responsibilities

• Investigate talent-reported issues end-to-end. Reproduce bugs and identify root causes.
• Debug across our AI + SaaS stack using telemetry, logs, network inspection, and DB queries.
• Triage with sound judgment; escalate true engineering issues or guide users.
• Surface systemic patterns and product risks to engineering and leadership.
• Create clear documentation and runbooks to reduce repeats and speed resolution.
• Communicate with precision, professionalism, and empathy.

Skills

Debug web applications

AI systems familiarity

Customer support experience

Understanding model outputs and issues

Education

Degree in CS or related field

Tools

React

Node.js

Flask

Next.js

LangChain

AutoGPT

Job description

Mercor connects elite creative and technical talent with leading AI research labs. The Customer Success Engineer (LatAm) role is a remote contract position supporting a diverse set of customers across the LatAm region.

You will debug web applications, work with AI systems, and collaborate with product and engineering teams to ensure successful adoption of the AI SaaS platform. The role requires 2–5 years of customer-facing experience, a CS-related degree, and familiarity with web tech