Vendor Performance & Excellence Lead

Nexi Switzerland; Wallisellen, Hinteregg; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Nexi Switzerland is seeking a Vendor and Performance Excellence Specialist to join the Operations Excellence team in Switzerland. You will define performance frameworks, monitor KPIs, and lead continuous improvement with external vendors and internal service delivery.

Based in Gland (VD) or Wallisellen (ZH), you will drive governance, support transformation initiatives, and partner with Procurement, Legal, Risk, and Operations to ensure compliant, quality service delivery.

Qualifikationen

• 5+ years experience in vendor management, customer service management, or operational excellence.
• Solid understanding of SLA/KPI frameworks and service governance.
• Analytical mindset with strong data interpretation and reporting skills.
• Excellent stakeholder management and negotiation skills.
• German and English mandatory, French is a plus.

Aufgaben

• Own the vendor performance management framework, including SLAs, KPIs, scorecards, and governance routines.
• Monitor vendor performance, identify gaps, and lead corrective action and improvement plans.
• Act as the primary point of contact for vendor performance, escalations, and service reviews.
• Drive continuous improvement initiatives across vendor operations, focusing on efficiency, quality, and cost optimization.
• Ensure compliance with regulatory, risk, and internal control requirements related to outsourcing and vendor management.
• Collaborate with Procurement, Legal, Risk, and Operations teams on contract reviews and performance-related decisions.
• Prepare and present performance reports and insights to senior stakeholders.
• Support vendor transformation initiatives, including process optimization and digital enablement.

Kenntnisse

Vendor management

SLA/KPI frameworks

Data interpretation

Stakeholder management

German & English

French (plus)

Jobbeschreibung

Nexi Switzerland is seeking a Vendor and Performance Excellence Specialist to join the Operations Excellence team in Switzerland. You will define performance frameworks, monitor KPIs, and lead continuous improvement with external vendors and internal service delivery.

Based in Gland (VD) or Wallisellen (ZH), you will drive governance, support transformation initiatives, and partner with Procurement, Legal, Risk, and Operations to ensure compliant, quality service delivery.