UX Lead, Global Digital Initiatives & Strategy

World Intellectual Property Organization – WIPO; Genf; On-site; CHF 110,000 - 170,000; Full time

Job summary

The World Intellectual Property Organization – WIPO seeks a UX Lead for the Digital Initiatives Unit in Geneva. The role coordinates user experience research and design across WIPO’s digital ecosystem, ensuring harmonized experiences and accessibility while integrating user insights into product development.

You will define UX standards, guide researchers and designers, collaborate with stakeholders, and oversee external consultants to deliver measurable improvements in user satisfaction across

Qualifications

• At least seven years of progressive UX design experience including user research.
• Experience in comparable multilateral or international organizations.
• Excellent written and spoken English.
• Knowledge of other UN languages, particularly French.

Responsibilities

• Develop and oversee implementation of UX strategy across the organization.
• Define user research standards and methodologies.
• Advocate for the user perspective throughout design processes.
• Provide expert advice on improving user experience of external applications.
• Drive product design by creating high quality designs and user journeys.
• Participate in product development meetings and agile ceremonies.
• Foster innovation by integrating market trends into UX strategy.
• Ensure designs meet usability, sustainability and accessibility standards.
• Oversee external UX consultants and validate deliverables.
• Define and monitor KPIs to measure UX value and impact.

Skills

UX design

User research

Cross-cultural communication

Agile practices

English proficiency

Education

Advanced university degree in UX Design or related discipline

Tools

JIRA

Microsoft Office

Job description

The World Intellectual Property Organization – WIPO seeks a UX Lead for the Digital Initiatives Unit in Geneva. The role coordinates user experience research and design across WIPO’s digital ecosystem, ensuring harmonized experiences and accessibility while integrating user insights into product development.

You will define UX standards, guide researchers and designers, collaborate with stakeholders, and oversee external consultants to deliver measurable improvements in user satisfaction across