UX Lead - 26312-FT_LT

World Intellectual Property Organization – WIPO; Genf; Sur place; CHF 110 000 - 170 000; Plein temps

Résumé du poste

The World Intellectual Property Organization – WIPO seeks a UX Lead for the Digital Initiatives Unit in Geneva. The role coordinates user experience research and design across WIPO’s digital ecosystem, ensuring harmonized experiences and accessibility while integrating user insights into product development.

You will define UX standards, guide researchers and designers, collaborate with stakeholders, and oversee external consultants to deliver measurable improvements in user satisfaction across

Qualifications

• At least seven years of progressive UX design experience including user research.
• Experience in comparable multilateral or international organizations.
• Excellent written and spoken English.
• Knowledge of other UN languages, particularly French.

Responsabilités

• Develop and oversee implementation of UX strategy across the organization.
• Define user research standards and methodologies.
• Advocate for the user perspective throughout design processes.
• Provide expert advice on improving user experience of external applications.
• Drive product design by creating high quality designs and user journeys.
• Participate in product development meetings and agile ceremonies.
• Foster innovation by integrating market trends into UX strategy.
• Ensure designs meet usability, sustainability and accessibility standards.
• Oversee external UX consultants and validate deliverables.
• Define and monitor KPIs to measure UX value and impact.

Connaissances

UX design

User research

Cross-cultural communication

Agile practices

English proficiency

Formation

Advanced university degree in UX Design or related discipline

Outils

JIRA

Microsoft Office

Description du poste

Digital Initiatives Unit, Information and Communication Technology Department, Corporate Management and Transformation Sector

Contract Duration - 2 years (maximum cumulative length of 5 years) *

Duty Station: CH-Geneva

Application Deadline: 26-Nov-2026, 11:59:00 PM CET

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the Digital Initiatives Unit in the Information and Communication Technology Department (ICTD) of the Corporate Management and Transformation Sector. The Information and Communication Technology Department (ICTD) drives the Organization's digital transformation by focusing on service quality, efficiency, security, and sustainability. It leads the Infotech strategy to support internal and external customers through services such as project management, enterprise architecture, data management, digital workplace, and critical system maintenance, including Enterprise Solutions, Hague, Madrid, and PCT Information Systems.

The Digital Initiatives Unit develops and implements comprehensive guidelines, standards, and operating procedures for managing digital products and Infotech projects. It enables digital initiatives to achieve their objectives efficiently and in a coordinated manner. The Unit oversees User Experience (UX) strategy and the operations of WIPO IP Portal products, and drives Infotech governance, providing controls and supporting information flows across the Infotech hierarchy.

b. Purpose Statement

The UX Lead is responsible for centralized coordination of user experience research and design, ensuring harmonized user experiences across WIPO’s external digital ecosystem. The incumbent integrates user research as a standard practice in the management and development of WIPO’s business applications.

c. Reporting Lines

The incumbent works independently under the supervision of the Head, Digital Initiatives Unit who provides guidance on strategic matters.

d. Work Relations

The incumbent has regular contact with stakeholders across business units to deliver UX initiatives, resolve issues, and provide expert advice on user experience strategy and best practice.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

• a. Develop and oversee implementation of WIPO’s UX strategy, by establishing governance and collaborative framework with stakeholders across business units, to ensure UX delivers value and supports WIPO’s strategic goals, and by applying new analytical methodologies to inform decision-making.
• b. Define user research standards and methodologies across the organization while serving as an expert adviser to teams on integrating research methods into product development and incorporating user insights into decision-making.
• c. Advocate for the user perspective throughout design processes and foster a strong culture of user centricity across the Organization.
• d. Provide expert advice on improving user experience across WIPO’s external-facing business applications.
• e. Drive product innovation by creating high quality designs and user journeys ensuring that design excellency translates to measurable improvements in user satisfaction and organizational outcome.
• f. Participate as expert advisor in product development meetings and agile ceremonies, prioritizing design and research activities and addressing issues as they arise.
• g. Foster innovation in product design by integrating market trends and user expectations into WIPO’s UX strategy and operational guidelines.
• h. Ensure designs for external business applications meet high standards of usability, sustainability and accessibility, and maintain visual consistency with organizational standards.
• i. Oversee the work of external UX consultants, drive resolution of complex challenges, validate deliverables and ensure compliance with organizational standards.
• j. Define and monitor key indicators to ensure the delivery and impact of UX value, leveraging Ai and analytical digital tools to provide prescriptive insights that inform strategic planning.
• k. Plan and execute workshops and other internal events to promote user-centricity.
• l. Perform other related duties as required.

3. Requirements

Advanced university degree in User Experience Design or a related discipline. A first-level university degree plus two years of relevant professional experience in addition to the years of experience mentioned below may be accepted in lieu of an advanced university degree.

Experience (Essential)

At least seven years of progressive relevant professional experience in UX design, including experience with user research.

Experience in comparable multilateral or international organizations.

Excellent written and spoken knowledge of English.

Knowledge of other UN languages, particularly French.

Job Related Competencies (Essential)

• Technical knowledge of user experience design, including integrating end-to-end design practices into product development.
• Knowledge of user engagement strategies and technical research techniques.
• Familiarity with agile practices and tools such as JIRA and Microsoft Office suite.
• Proficiency in digital tools, AI-enabled applications, and online collaboration platforms. Commitment to continuous learning and the adoption of emerging technologies.
• Domain knowledge of patent, trademark office operations or similar environments, with an understanding of the IP ecosystem.
• Strong communication and interpersonal skills; demonstrated ability to build and sustain effective working relationships in a multicultural environment; commitment to diversity and inclusion.
• Strong problem-solving skills and high level of curiosity.
• Good knowledge of sustainable UX.
• Excellent organizational and time management skills.

Job Related Competencies (Desirable)

• Good knowledge of IP
• 1. Communicating effectively.
• 2. Showing team spirit.
• 3. Demonstrating integrity.
• 5. Producing results.
• 6. Showing service orientation.
• 7. Seeing the big picture.
• 8. Seeking change and innovation.
• 9. Developing yourself and others.

For more information, including on the salaries and benefits, please check the WIPO Careers website.