Ticketing Operations Coordinator

Global Sports Jobs Limited; Nyon; Hybrid; CHF 85,000 - 120,000; Full time

Benefits offered by this job

Work from home 1 day per week

Job summary

Global Sports Jobs Limited is recruiting a Ticketing Operations Lead to help plan, deliver and improve EURO 2028 ticketing. You will coordinate venue teams, training programmes, workforce logistics and ticket production activities to ensure on-time delivery.

The role sits in UEFA Events SA's Ticketing division and may support ticketing for UEFA club competitions. Relocation to Switzerland or France is expected to support cross-border collaboration across multiple venues.

Qualifications

• Bachelor's degree in management, sports management or a related field.
• Fluent in English.
• 2-3 years of experience in event management, ideally in ticketing or a related area.

Responsibilities

• Conduct interviews and support the recruitment of EURO 2028 ticketing venue teams, and act as the primary point of contact for onboarding and offboarding.
• Plan and coordinate ticketing workforce logistics requirements, including transport, accommodation and accreditation.
• Define venue-specific staffing and shift plans for ticketing venue teams and the Ticketing Hub, where applicable.
• Plan and organise logistics for face-to-face training sessions for EURO 2028 venue teams and produce comprehensive training materials for venue ticketing teams, volunteers and freelancers.
• Develop e-learning modules, FAQs, presentations and other knowledge-sharing resources for ticketing stakeholders, and support colleagues in the development and maintenance of ticketing training content.
• Manage ticketing material inventory and coordinate the procurement, preparation and distribution of materials and equipment, including laptops, BOCA printers and other operational devices.
• Ensure all ticketing equipment is operational, appropriately allocated and available throughout tournament activities.
• Provide operational support and guidance to venue ticketing teams throughout tournament operations, including the resolution and escalation of ticketing operational issues.
• Contribute to the implementation and continuous improvement of ticketing operational processes and procedures.
• Support paper ticket production processes and coordinate all related stakeholders to ensure the timely and accurate delivery of ticket production milestones.
• Serve as the ticketing point of contact for internal competence centres, including Central Services, Workforce and Accreditation, and collect and record invoices through the procurement system in coordination with the Finance department to facilitate payment processing.

Job description

About the Role

The role supports the planning, delivery and continuous improvement of ticketing operations for UEFA EURO 2028. It involves coordinating venue teams, training programmes, workforce logistics, ticket production activities and operational equipment, while providing support to venue teams and key stakeholders to ensure the successful delivery of tournament ticketing operations. The position sits within the Ticketing division of UEFA Events SA and may also support ticketing operations for UEFA club competitions and other UEFA events, contributing to operational projects as required.

Key Responsibilities

• Conduct interviews and support the recruitment of EURO 2028 ticketing venue teams, and act as the primary point of contact for their onboarding and offboarding.
• Plan and coordinate ticketing workforce logistics requirements, including transport, accommodation and accreditation.
• Define venue-specific staffing and shift plans for ticketing venue teams and the Ticketing Hub, where applicable.
• Plan and organise logistics for face-to-face training sessions for EURO 2028 venue teams and produce comprehensive training materials for venue ticketing teams, volunteers and freelancers.
• Develop e-learning modules, FAQs, presentations and other knowledge-sharing resources for ticketing stakeholders, and support colleagues in the development and maintenance of ticketing training content.
• Manage ticketing material inventory and coordinate the procurement, preparation and distribution of materials and equipment, including laptops, BOCA printers and other operational devices.
• Ensure all ticketing equipment is operational, appropriately allocated and available throughout tournament activities.
• Provide operational support and guidance to venue ticketing teams throughout tournament operations, including the resolution and escalation of ticketing operational issues.
• Contribute to the implementation and continuous improvement of ticketing operational processes and procedures.
• Support paper ticket production processes and coordinate all related stakeholders to ensure the timely and accurate delivery of ticket production milestones.
• Serve as the ticketing point of contact for internal competence centres, including Central Services, Workforce and Accreditation, and collect and record invoices through the procurement system in coordination with the Finance department to facilitate payment processing.

Required Experience & Qualifications

• From 2 to 3 years of experience in event management, ideally in ticketing or another related area.
• Bachelor's degree in management, sports management or another relevant field.
• Fluent in English.
• Relocation to Switzerland/France is expected.

Workplace

• Work from home up to one day per week.