Temporary Customer Continuity & Order Support Specialist

ASSA ABLOY; Grenchen; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Extensive career development

Job summary

HID Global in Granges, CH is seeking a Temporary Business Continuity Support Specialist (Customer Service) to sustain service levels during a major transformation project. The role covers order management, customer communications, shipment coordination, and cross-functional collaboration with Sales, Operations, Planning, and Finance.

The successful candidate will have 2–3 years in customer service or order management, ERP/CRM experience (Oracle, Salesforce), and strong English communication.

Qualifications

• Relevant business education or equivalent qualification.
• Minimum 2-3 years of experience in Customer Service, Order Management, Sales Support, or a related role.
• Experience in a manufacturing or supply chain environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Good organizational and problem-solving skills.
• Ability to work independently while collaborating with a team.
• Fluent English verbal and written communication.
• ERP and CRM experience with Oracle and Salesforce preferred.
• Proficient in MS Office applications.

Responsibilities

• Serve as point of contact for customers regarding orders, deliveries, shipments, and inquiries.
• Provide timely, professional communication with customers and internal stakeholders.
• Follow up on customer requests and provide updates on order status.
• Escalate concerns to ensure timely resolution.
• Coordinate shipments and returns with internal teams.
• Handle order entry, maintenance, confirmations in ERP systems.
• Monitor open orders and follow up on supply or delivery issues.
• Collaborate with Sales, Operations, Planning and Finance to ensure fulfilment.
• Support workload peaks and daily operational activities.

Skills

Customer service

Order management

Communication

ERP systems

CRM systems

MS Office

Education

Relevant business education

Tools

Oracle

Salesforce

Job description

HID Global in Granges, CH is seeking a Temporary Business Continuity Support Specialist (Customer Service) to sustain service levels during a major transformation project. The role covers order management, customer communications, shipment coordination, and cross-functional collaboration with Sales, Operations, Planning, and Finance.

The successful candidate will have 2–3 years in customer service or order management, ERP/CRM experience (Oracle, Salesforce), and strong English communication.