Technology Specialist I/II, IT

Monte Rosa Therapeutics, Inc.; Basel; On-site; CHF 80,000 - 110,000; Full time

Job summary

Monte Rosa Therapeutics, Inc. is seeking a hands-on Technology Specialist in Basel to bridge end-user computing, systems administration, and network support with automation and AI-enabled tooling.

You will help scientists and G&A teams work smarter by deploying lightweight automations and advocating for AI copilots and agentic workflows. In this role, you will support Windows, macOS, mobile devices, and common SaaS tools while maintaining documentation and self-service resources.

Qualifications

• 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
• Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).

Responsibilities

• Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools).
• Act as a technology advocate and translator between the lab bench and IT regarding AI copilots and agentic workflows.
• Contribute to automation-first culture, documenting reusable solutions rather than one-off fixes.
• Serve as escalation point for IT Help Desk, ensuring timely resolution and clear communication.
• Provide in-person and remote support across Windows, macOS, mobile devices, and SaaS tools (Office 365, Okta, Zoom, Egnyte, Atlassian).
• Support conference room A/V, Zoom Rooms, and office tech for hybrid collaboration.
• Maintain IT documentation, knowledge base articles, and self-service resources.

Skills

IT support

Intune

Jamf

Active Directory

Networking

DNS/DHCP

Wi-Fi troubleshooting

Tools

Office 365

Okta

Zoom

Egnyte

Atlassian Suite

Job description

We are seeking a hands-on, versatile Technology Specialist — a true \"jack of all trades\" combining end-user computing, systems administration, and network support with a forward-looking mandate helping our scientists and G&A teams work smarter through automation, AI-enabled tooling, and thoughtful use of our technology stack. The ideal candidate is a proactive problem-solver who takes initiative, moves fluidly between a support ticket, a patch cycle, and a workflow-automation experiment in the same day, and is genuinely excited about the potential of AI and agentic tools to reduce toil across the organization.

Automation & AI-Enabled Tooling

• Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
• Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
• Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.

General IT & Help Desk Support

• Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
• Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
• Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
• Maintain and improve IT documentation, knowledge base articles, and self-service resources.

• 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
• Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).