AI-Enabled IT Specialist: Automation & End-User Support

Monte Rosa Therapeutics; Basel; Hybrid; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Monte Rosa Therapeutics seeks a hands-on Technology Specialist to bridge end-user computing, systems administration, and network support in our Basel area offices. You will help our scientists and G&A teams work smarter through automation and AI-enabled tooling across our technology stack.

The role emphasizes prototyping lightweight automations, supporting Windows/macOS devices, and adopting Intune/Addigy/Jamf for device management.

Qualifikationen

• 3+ years of hands-on IT support experience, ideally in a fast-paced life sciences/biotech environment.
• Working knowledge of Microsoft Intune (Windows MDM, compliance, patch management) and macOS device management tools (Addigy, Jamf, or similar).
• Solid fundamentals in Windows and macOS administration, Active Directory/Entra ID concepts, and basic networking (DNS, DHCP, VLANs, Wi-Fi troubleshooting).

Aufgaben

• Prototype and deploy lightweight automations (scripts, Power Automate/similar, API integrations, LLM/agentic workflows via internal tools) to reduce manual toil for scientific and G&A teams.
• Act as a technology advocate and translator between the lab bench and IT — proactively surfacing tools (including AI copilots and agentic workflows) that improve throughput, data quality, or turnaround time.
• Contribute to a culture of automation-first thinking, documenting reusable solutions rather than one-off fixes.
• Serve as an escalation point and hands-on contributor for the IT Help Desk ticket queue, ensuring timely resolution and clear communication.
• Provide in-person and remote support across Windows, macOS, mobile devices, and common SaaS/productivity tools (Office 365, Okta, Zoom, Egnyte, Atlassian Suite).
• Support conference room A/V, Zoom Rooms, and office technology for smooth hybrid collaboration.
• Maintain and improve IT documentation, knowledge base articles, and self-service resources.

Kenntnisse

Windows administration

macOS administration

Intune

macOS device management

Active Directory/Entra ID

Networking basics

Remote/Hybrid support

Office 365

Okta

Tools

Microsoft Intune

Addigy

Jamf

Office 365

Zoom

Egnyte

Atlassian Suite

Jobbeschreibung

Monte Rosa Therapeutics seeks a hands-on Technology Specialist to bridge end-user computing, systems administration, and network support in our Basel area offices. You will help our scientists and G&A teams work smarter through automation and AI-enabled tooling across our technology stack.

The role emphasizes prototyping lightweight automations, supporting Windows/macOS devices, and adopting Intune/Addigy/Jamf for device management.