Technical Knowledge Expert - Training & Documentation Lead

United Machining; Biel; On-site; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Career opportunities

Global learning tools

Sustainability and innovation focus

Job summary

UNITED MACHINING Biel, Switzerland is seeking a Technical Knowledge Expert (d/f/m) to develop and maintain technical documentation for milling machines with Siemens One controls, and potentially Heidenhain. You will plan and deliver training for service technicians, sales teams, and specialists across international sales organizations, and support development projects with clear knowledge transfer.

You will collaborate with Engineering, Service, Product Management, and the Academy to promote

Qualifications

• Technical qualification in Mechanical Engineering with hands-on service technician experience.
• Experience in R&D, Technical Service, or industrial manufacturing; passion for knowledge sharing and documentation.
• Excellent written and spoken German; very good English.
• Strong communication, willingness to learn, structured, independent, proactive work style.
• Proficient in HTML and Microsoft Office; CAD experience with Solid Edge; SAP and ticketing systems advantageous.

Responsibilities

• Create, maintain, and continuously improve technical documentation, user manuals, and knowledge databases for milling machines with Siemens One controls and, ideally, Heidenhain controls.
• Plan and deliver technical training programs for service technicians, sales teams, and technical specialists across international United Machining sales orgs.
• Support development projects by ensuring comprehensive, audience-oriented documentation and effective knowledge transfer.
• Analyze, prepare, and document technical expert knowledge, including troubleshooting and service procedures, on internal platforms.
• Collaborate with Engineering, Service, Product Management, and Academy to promote global knowledge transfer and drive improvements.
• Support quality improvement processes related to customer issues and participate in customer visits when required.

Skills

German language

English language

Communication skills

Learning mindset

Education

Mechanical Engineering degree

Electrical/Software engineering training

Tools

Solid Edge

SAP

Ticketing systems

Microsoft Office

Job description

UNITED MACHINING Biel, Switzerland is seeking a Technical Knowledge Expert (d/f/m) to develop and maintain technical documentation for milling machines with Siemens One controls, and potentially Heidenhain. You will plan and deliver training for service technicians, sales teams, and specialists across international sales organizations, and support development projects with clear knowledge transfer.

You will collaborate with Engineering, Service, Product Management, and the Academy to promote