Technical Knowledge Expert (d/f/m)

United Machining; Verwaltungsregion Seeland; Sur place; CHF 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Global learning tools

Sustainability and innovation focus

Résumé du poste

United Machining in Biel is seeking a documentation and training specialist to create and maintain technical manuals for milling machines with Siemens One (and Heidenhain) controls. You will plan and deliver training for service technicians, sales teams and technical specialists across international sales networks.

Ideal candidates have mechanical engineering qualifications with hands-on service experience, strong German and English, and a knack for knowledge sharing.

Qualifications

• Must have technical qualification in Mechanical Engineering with hands-on service technician experience.
• Experience in R&D, Technical Service, or industrial manufacturing with passion for knowledge sharing.
• German written and spoken essential; very good English also required.
• Strong communication, willingness to learn, and a structured, proactive approach.
• Proficient in HTML and Microsoft Office; CAD, SAP, and ticketing systems advantageous.

Responsabilités

• Create, maintain, and enhance technical documentation and user manuals for milling machines with Siemens One and Heidenhain controls.
• Plan and deliver technical training for service technicians, sales teams, and specialists across international United Machining organizations.
• Support development projects with documentation and knowledge transfer to service technicians.
• Document expert knowledge, troubleshooting guidance, and service procedures on internal knowledge platforms and websites.
• Collaborate with Engineering, Service, Product Management, and the Academy to promote global knowledge transfer and drive improvements.
• Support quality improvement processes and participate in customer visits when required.

Connaissances

Mechanical Engineering

Service Technician experience

German language

English language

Communication skills

Proactive/work structure

Formation

Mechanical Engineering qualification

Electrical or Software Engineering training

Outils

CAD (Solid Edge)

SAP

Ticketing systems

HTML

Microsoft Office

Description du poste

Workload: 100%

Location: Biel

Job type: Unlimited

Your tasks

• Creation, maintenance, and continuous enhancement of technical documentation, user manuals, and knowledge databases for milling machines equipped with Siemens One controls and, ideally, Heidenhain controls, including their associated components and functionalities
• Planning and delivery of technical training programs for milling machines for service technicians, sales teams, and technical specialists within the international United Machining sales organizations
• Support of development projects by ensuring comprehensive, target audience-oriented technical documentation and effective knowledge transfer to service technicians
• Analysis, preparation, and documentation of technical expert knowledge, including troubleshooting guidance and service procedures, on internal knowledge-sharing platforms and websites
• Active collaboration with Engineering, Service, Product Management, and the Academy to promote global knowledge transfer and drive continuous improvement initiatives
• Support of quality improvement processes related to customer issues and willingness to participate in customer visits when required

Your profile

• Technical qualification in Mechanical Engineering combined with several years of hands‑on experience as a Service Technician; additional training in Electrical Engineering and/or Software Engineering would be an advantage
• Experience in Research & Development, Technical Service, or an industrial manufacturing environment, coupled with a passion for knowledge sharing and technical documentation
• Excellent written and spoken German language skills are essential for this role. Very good English language skills are also required
• Strong communication skills, a high willingness to learn, and a structured, independent, and proactive approach to work
• Proficient in HTML and Microsoft Office; experience with CAD systems (e.g., Solid Edge), SAP, and ticketing systems would be advantageous

MIKRON MILL is one of the world's leading experts in vertical milling and the inventor of high-speed milling. Its automation‑ready machines are renowned for their dynamic precision and free‑form accuracy, delivering top performance in complex applications. MIKRON MILL stands for innovation, agility, and sustainable added value.

Some of your Benefits

Great career opportunities: UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career.

Excellent learning tools: At UNITED MACHINING we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.

Sustainability and innovation focus: We have high sustainability and innovation goals. Let's work towards a sustainable future together.

About us

UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold‑making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support.
UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.
UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Your contact

Christine Steiner
HR Business Partner
[phone]
Web

United Machining Mill AG
Roger-Federer-Allee 7
2504 Biel
Schweiz