Technical Account Manager, Enterprise Support

AWS EMEA SARL (Switzerland Branch); Zürich; Vor Ort; CHF 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Healthcare

Employee Assistance Programs

Global Mobility opportunities

Zusammenfassung

Amazon Web Services in Zürich seeks an experienced AWS Technical Account Manager to partner with Enterprise Support customers. You’ll act as a trusted advisor, craft strategies, and drive adoption of AWS services while keeping environments operationally healthy.

You’ll lead technical discussions, collaborate with Solutions Architects and Sales Account Managers, and help customers balance cost, risk, and performance as they migrate to the cloud.

Qualifikationen

• Experience with operational parameters and troubleshooting across multiple domains (compute, storage, network, CDN, databases, DevOps, big data/analytics, security, applications in distributed systems).
• Experience in technical engineering.
• Fluency in written and spoken German.

Aufgaben

• Build solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with partners from developers through to C-suite executives.
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
• Proactively find opportunities for customers to gain additional value from AWS.
• Solve problems as customers migrate workloads to the cloud.
• Uplift customer capabilities by running workshops and other enablement sessions.

Kenntnisse

Operational troubleshooting

Technical engineering

German language

Jobbeschreibung

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.

A day in the life

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

About the team

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

BASIC QUALIFICATIONS

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• Fluency in written and spoken German

PREFERRED QUALIFICATIONS

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role