Technical Account Manager, Enterprise Support (AWS)

Amazon; Zürich; Vor Ort; CHF 150.000 - 190.000; Vollzeit

Zusammenfassung

Amazon is seeking a Technical Account Manager, Enterprise Support in Zurich to act as a trusted advisor and cloud operations architect for Enterprise Support customers. You will guide adoption of AWS services, craft strategies, and keep customer environments healthy while driving value across workloads.

In this role you will build relationships with diverse stakeholders, lead technical discussions, and collaborate with AWS teams to deliver proactive support and enablement workshops.

Qualifikationen

• Experience with operational parameters and troubleshooting across three areas in a distributed environment.
• Experience in technical engineering.
• Fluency in written and spoken German.

Aufgaben

• Build solutions and provide technical guidance while advocating for the customer.
• Keep AWS environments operationally healthy, reducing cost and complexity.
• Develop trusting relationships by understanding business and technical challenges.
• Lead technical discussions on incidents, trade-offs, and risk management.
• Collaborate with partners from developers to executives.
• Work with Solutions Architects, Business Developers, and Sales teams.
• Proactively find opportunities for additional value from AWS.
• Assist customers migrating workloads to the cloud and run enablement sessions.

Kenntnisse

German fluency

Distributed systems

Technical engineering

Operational troubleshooting

Tools

AWS services

Jobbeschreibung

Technical Account Manager, Enterprise Support

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
• Solve a variety of problems across different customers as they migrate their workloads to the cloud
• Uplift customer capabilities by running workshops and other enablement sessions.

A day in the life

As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

About the team

We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.

Basic Qualifications

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• Experience in technical engineering
• - Fluency in written and spoken German

Preferred Qualifications

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.