System Support Engineer - Diagnostics Systems (Remote)

Elan Personal AG; Rotkreuz; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Home office opportunities

Further training opportunities

Dynamic and motivated team

Job summary

Diagnostics International AG in Rotkreuz, Switzerland, is seeking a System Support Engineer to support Diagnostic Systems across their lifecycle from development to post-launch.

As a technical expert within the R&D Service chapter, you will collaborate with global teams, ensure quality documentation, and maintain compliance in a highly regulated environment. The role offers home office opportunities and ongoing training within a world-leading pharma diagnostics company.

Qualifications

• HF or university degree in an engineering or life sciences discipline.
• Initial experience in, or willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1/S2.
• First hands-on experience in a technical or mechanical occupation.
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style.
• Proficiency in English, both written and spoken.

Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding service aspects.
• Install Diagnostics systems, including hardware and software, across all development phases and according to installation manuals.
• Perform system qualifications (IQ/OQ), preventive maintenance, and autonomous troubleshooting and repair of hardware/software issues.
• Manage deployment and servicing of various systems and their configurations.
• Ensure comprehensive documentation in line with quality standards.
• Provide technical support for global development trials.

Skills

Customer focus

Communication

Team player

Autonomous work style

Education

Engineering or life sciences degree (HF/University)

Tools

Network administration

IT troubleshooting

Equipment management

Job description

Diagnostics International AG in Rotkreuz, Switzerland, is seeking a System Support Engineer to support Diagnostic Systems across their lifecycle from development to post-launch.

As a technical expert within the R&D Service chapter, you will collaborate with global teams, ensure quality documentation, and maintain compliance in a highly regulated environment. The role offers home office opportunities and ongoing training within a world-leading pharma diagnostics company.