System Support Engineer

Elan Personal AG; Rotkreuz; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Home office opportunities

Further training opportunities

Dynamic and motivated team

Job summary

Diagnostics International AG in Rotkreuz, Switzerland, is seeking a System Support Engineer to support Diagnostic Systems across their lifecycle from development to post-launch.

As a technical expert within the R&D Service chapter, you will collaborate with global teams, ensure quality documentation, and maintain compliance in a highly regulated environment. The role offers home office opportunities and ongoing training within a world-leading pharma diagnostics company.

Qualifications

• HF or university degree in an engineering or life sciences discipline.
• Initial experience in, or willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1/S2.
• First hands-on experience in a technical or mechanical occupation.
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style.
• Proficiency in English, both written and spoken.

Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding service aspects.
• Install Diagnostics systems, including hardware and software, across all development phases and according to installation manuals.
• Perform system qualifications (IQ/OQ), preventive maintenance, and autonomous troubleshooting and repair of hardware/software issues.
• Manage deployment and servicing of various systems and their configurations.
• Ensure comprehensive documentation in line with quality standards.
• Provide technical support for global development trials.

Skills

Customer focus

Communication

Team player

Autonomous work style

Education

Engineering or life sciences degree (HF/University)

Tools

Network administration

IT troubleshooting

Equipment management

Job description

This job posting was published here directly by one of our clients. The State Secretariat for Economic Affairs has no control over its content or quality.

System Support Engineer

Vacant since : 29.10.2026

Location: 6343 Rotkreuz (ZG)

Workload: 100%

Employment start: By agreement

Employment duration: Temporary

System Support Engineer at Diagnostics International AG

Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are based here. For our long-standing client, Diagnostics International AG in Rotkreuz, we are looking for a:

System Support Engineer

As a healthcare pioneer and the industry’s global leader in in‑vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.

The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the R&D Service chapter, located in Rotkreuz, Switzerland.

As a System Support Engineer, you will be a key technical expert within a cross‑functional environment, responsible for supporting Diagnostic Systems throughout their entire lifecycle, from development to post‑launch.

Tasks & Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Diagnostics systems, including hardware and software, across all development phases, including early prototypes, as well as according to installation manuals in the Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.

Must‑Haves

• HF or university degree in an engineering or life sciences discipline, such as medical devices, electronics and automation, or mechatronics, or completed technical vocational training with relevant practical experience.
• Initial experience in, or a clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2.
• First hands‑on experience in a technical or mechanical occupation.
• Customer- and service‑oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style.
• Proficiency in English, both written and spoken, is essential. is an advantage for the Rotkreuz site.

Nice‑to‑Haves

• knowledge of network administration and IT troubleshooting.
• experience servicing diagnostic instruments or involvement in equipment management.
• Practical experience resolving technical issues across interdisciplinary setups, including hardware, software and laboratory workflows.
• Previous experience working in a GMP- or ISO‑regulated environment.

What We Offer

• The opportunity to work for one of the world’s leading pharmaceutical companies.
• A modern campus with extensive green spaces and meeting areas.
• A central location with easy access to the motorway and a nearby train station.
• A varied range of responsibilities.
• Home office opportunities.
• Further training opportunities through temptraining.
• The opportunity to work in a dynamic and motivated team.
• compensation.

Chemistry, Pharmaceuticals, Pharmacy, Diagnostics, Zug, Lucerne, Full-time, Research, Laboratory

• Elan Personal AG

4051 Basel