Swiss Office Operations & Customer Experience Lead

HC Solutions AG; Bezirk Solothurn; Sur place; CHF 60 000 - 100 000; Plein temps

Résumé du poste

HC Solutions AG in Switzerland is seeking a Commercial Support & Office Manager (80-100%). You will act as the organisational heart of the Swiss office, handling customer service, contracts and office operations with autonomy.

Fluency in English and French is required, Italian is a plus, and you will collaborate with country and field teams to drive value. You’ll manage the info mailbox, stock data interpretation, travel arrangements, and support national and international congresses, while

Qualifications

• Experience in an administrative or customer service role.
• Background in office management or as a personal assistant.
• Fluent English and French; Italian is a plus.

Responsabilités

• Own customer service end to end: the info mailbox, phone enquiries, the contact database and the customer newsletter.
• Interpret stock reports and databases on your own, and turn them into valuable information for customers.
• Proactively spot opportunities where the various teams can add value.
• Manage sponsoring requests, contracts and reporting of value declaration.
• Provide administrative support for contracts, signature and notary processes, archiving and value reporting.
• Organise internal meetings (i.e. cycle meetings) and support Team with travel plans.
• Manage international congresses participations (contracts, logistics, billing).
• Organisation of National Congresses.
• Manage facilities, supplies, post and courier services, and make the office a great place to work.

Connaissances

Customer focus

Autonomous working

Proactive mindset

Strong communication

Team coordination

Formation

Administrative experience

Outils

MS Office

Excel

PowerPoint

Word

Description du poste

HC Solutions AG in Switzerland is seeking a Commercial Support & Office Manager (80-100%). You will act as the organisational heart of the Swiss office, handling customer service, contracts and office operations with autonomy.

Fluency in English and French is required, Italian is a plus, and you will collaborate with country and field teams to drive value. You’ll manage the info mailbox, stock data interpretation, travel arrangements, and support national and international congresses, while