Swiss Head of Operations - Mountains & Flexible Hours

Cirkel Supply Company SA; Val de Bagnes; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hours

Cirkel HQ in Le Châble

Outdoor-loving colleagues

Impactful management position

Job summary

Cirkel, headquartered in Le Châble, Switzerland, is seeking a Head of Operations Switzerland to own the day-to-day running of our Swiss business: warehouse, inventory, logistics and customer service.

You will lead the seasonal operations team, uphold service standards across markets, and optimize processes to scale. This hands-on role blends operations management with strategic growth, requiring a calm, structured approach and strong team collaboration.

Qualifications

• Three or more years in operations, logistics, retail or hospitality.
• Experience improving a process with measurable impact.
• Comfortable owning customer-facing operations tasks.
• Working proficiency in English and French, both written and spoken.
• Swiss work authorisation or eligibility to obtain it.
• Willing to work weekends and irregular hours during peak weeks.
• Based in (or willing to relocate to) Val de Bagnes.

Responsibilities

• Manage daily operations of the Swiss warehouse - inbound, outbound and reverse logistics
• Oversee inventory management, quality control, and the preparation of rental and resale products
• Manage and continuously improve operational processes, with a focus on efficiency, reliability and cost per order
• Drive customer service across markets, ensuring timely, high-quality support
• Track operational KPIs and report performance, risks and issues to management
• Support peak-season planning, staffing and workload management
• Manage the Swiss seasonal operations team on a day-to-day basis, including team development and team building
• Office management and administration: ensuring the office and warehouse is organised, clean, safe and fit for peak volume
• Support with strategic operational activities
• Build on our garment cleaning & repair competencies

Skills

Operations management

Logistics

Customer service

Excel

Google Suite

Inventory management

Order management

English

French

Team leadership

Education

Bachelor's degree in business

Tools

Excel

Google Suite

Inventory management systems

Order management systems

Job description

Cirkel, headquartered in Le Châble, Switzerland, is seeking a Head of Operations Switzerland to own the day-to-day running of our Swiss business: warehouse, inventory, logistics and customer service.

You will lead the seasonal operations team, uphold service standards across markets, and optimize processes to scale. This hands-on role blends operations management with strategic growth, requiring a calm, structured approach and strong team collaboration.