Operations Manager - Switzerland (80%)

Cirkel Supply Company SA; Val de Bagnes; On-site; CHF 110,000 - 160,000; Full time

Benefits offered by this job

Flexible hours

Great workspace in Cirkel HQ, Le Châb​

Opportunities to grow with the company

Impactful management position

Job summary

Cirkel Supply Company SA in Le Châble, Switzerland, seeks an Operations Manager to run the Swiss arm, covering warehouse, inventory, logistics and customer service to ensure orders go out and come back on time.

You'll lead the seasonal operations team, improve processes, and support scaling without sacrificing quality. The role starts 100% in winter and 60% in summer, with potential for full-time year-round responsibilities as the company grows.

Qualifications

• Bachelor degree in business (or related field).
• Three or more years in operations, logistics, retail or hospitality.
• Experience improving a process with measurable impact (fewer errors, faster turnaround, lower cost).
• Comfortable owning customer-facing operations tasks.
• Proficient in English and French, written and spoken.
• Experience with Excel, Google Suite and inventory/order management systems.
• Swiss work authorisation or eligibility to obtain it.
• Valid driving licence.
• Willingness to work weekends and irregular hours during peak weeks, and to work physically with the team.
• Based in or willing to relocate to Val de Bagnes.

Responsibilities

• Manage daily operations of the Swiss warehouse – inbound, outbound and reverse logistics.
• Oversee inventory management, quality control, and preparation of rental and resale products.
• Improve operational processes for efficiency, reliability and cost per order.
• Drive customer service across markets with timely, high-quality support.
• Track KPIs and report performance, risks and issues to management.
• Support peak-season planning, staffing and workload management.
• Lead the Swiss seasonal operations team on a day-to-day basis, including staff development.
• Office and warehouse management: keep facilities organised, safe and ready for peak volume.
• Support strategic operational activities and garment cleaning/repair capabilities.
• Collaborate on cross-market workflows to scale without sacrificing quality.

Skills

Operations experience

Logistics

Customer service

Team leadership

Problem solving

Education

Bachelor degree in business

Tools

Excel

Google Suite

Inventory management systems

Order management systems

Job description

Skiers rent their favourite outfit on Cirkel Supply and receive it at their hotel in the Alps. Our service is driven by quality and convenience and is set to revolutionise the skiwear market for customers, brands and the travel industry.

We’re an ambitious, international team with a passion for service, the outdoors and circularity. Headquartered in Le Châble, in the heart of the Swiss Alps.

As Operations Manager Switzerland, you own the day-to-day running of Cirkel's Swiss business: warehouse, inventory, logistics and customer service - so that every rental order goes out and returns on time and is efficiently made ready for its next adventure. You'll manage our seasonal operations team, maintain our exceptional customer service standards across markets, and support building processes that enable Cirkel to scale without compromising quality.

This is an evolving role: it starts as 100% during the winter and 60% during the summer, but is likely to become a 100% role in the future. Today it is both hands‑on and organisational: you’ll be managing a team and working alongside them. As we grow, your role will become more about managing people, systems and processes.

Tasks

• Manage daily operations of the Swiss warehouse - inbound, outbound and reverse logistics
• Oversee inventory management, quality control, and the preparation of rental and resale products
• Manage and continuously improve operational processes, with a focus on efficiency, reliability and cost per order
• Drive customer service across markets, ensuring timely, high-quality support
• Track operational KPIs and report performance, risks and issues to management
• Support peak‑season planning, staffing and workload management
• Manage the Swiss seasonal operations team on a day-to‑day basis, including team development and team building
• Office management and administration: ensuring the office and warehouse is organised, clean, safe and fit for peak volume
• Support with strategic operational activities
• Build on our garment cleaning & repair competencies

Requirements

• Bachelor degree in business (or related field)
• Three or more years in operations, logistics, retail or hospitality
• Demonstrable experience improving a process and being able to show the effect - fewer errors, faster turnaround, lower cost
• Comfortable owning customer-facing operations tasks
• Working proficiency in English and French, both written and spoken
• Experience with operational tools: excel, google suite, inventory or order management systems
• Swiss work authorisation, or eligibility to obtain it
• A valid driving licence
• Willing to work weekends and irregular hours during peak weeks, and to do the physical work alongside the team when volume demands it
• Based in (or willing to relocate to) Val de Bagnes

Value-added skills & experience:

• Experience in ski, sports or fashion companies
• Experience in circular / rental business models
• Familiarity with laundry and repair of technical garments
• Proficiency in German or Italian
• Experience recruiting, onboarding, managing and retaining staff
• Exposure to last‑mile delivery, hotel or resort logistics, or working with third‑party carriers
• Data competence - analysing trends, monitoring KPIs and using data to improve how we work

Who you are:

An operator who cares deeply about the full spectrum of Cirkel’s Swiss operations: from customer and team happiness, to championing garment care and operational KPI’s. You'll be a great fit if you:

• Are a hands‑on problem solver who gets things done
• Stay calm and organised under pressure
• Are structured, and build fit‑for‑purpose processes
• Thrive in fast‑paced startup environments
• Are passionate about sports, outdoors, and nature
• Communicate easily with customers, seasonal staff and management team
• Are customer obsessed: you treat every touch point as a chance to delight
• Are growth‑oriented and receptive to feedback

Benefits

• An exciting opportunity to be part of creating a next generation startup
• Flexible hours: full‑time during winter, with reduced hours in summer
• A great workspace in Cirkel HQ in Le Châble, Switzerland
• Enthusiastic, purpose‑driven colleagues who love the mountains
• An impactful management position in a fast growing e‑commerce business
• A company that treasures success for our employees, planet & society
• Opportunity to develop personal career as Cirkel builds to scale

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