Support Specialist (f/m/d)

WinCan AG; Bern; Hybrid; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

WinCan AG in Bern invites an experienced Support Specialist to join our Partner Success Team. You will be the first contact for international sales partners, delivering timely, solution-focused responses and coordinating cross-team efforts to resolve issues.

Responsibilities include onboarding new partners, supporting partner-related activities, creating and sharing sales and training materials, and maintaining accurate partner data.

Qualifikationen

• Experience in sales support, customer success, partner management, or inside sales.
• Ability to communicate technical concepts clearly.
• Strong service orientation and customer focus.
• Excellent written and spoken communication in German and English.

Aufgaben

• Serve as first point of contact for general and technical inquiries from international sales partners.
• Ensure professional, timely, and solution-oriented communication.
• Coordinate and follow up on partner-related issues with internal teams.
• Support partners with sales-related activities and administrative processes.
• Assist with planning, organizing, and executing partner initiatives and events.
• Onboard new partners and ensure a smooth transition.
• Coordinate training sessions and provide up-to-date materials.
• Maintain partner data, documentation, and feedback records.

Kenntnisse

German language

English language

Communication skills

Independent and reliable

Ausbildung

Business or technical training

Tools

CRM systems

ERP systems

Collaboration tools

Jobbeschreibung

Location: hybrid or remote (Germany/Switzerland/UK/Poland)

At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you'll play a key role in delivering a positive partner experience.

Support Specialist (f/m/d)

Your Responsibilities

• Serve as the first point of contact for general and technical inquiries from our international sales partners
• Ensuring professional, timely, and solution-oriented communication
• Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
• Supporting our partners with sales-related activities and administrative processes
• Assisting with the planning, organization, and execution of partner-related initiatives and events
• Supporting the onboarding of new partners and ensuring a smooth transition
• Coordinating training sessions, workshops, and organizational measures
• Providing up-to-date sales, marketing, and training materials
• Continuously developing our partner programs
• Maintaining partner data, documentation, and feedback records
• Ensuring high data quality and transparency within the relevant systems
• Assisting with the creation of reports and analyses

What You Bring to the Table

• Business or technical training or a comparable qualification
• Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
• An affinity for technical topics and the ability to communicate technical concepts clearly
• Strong service and customer focus
• Ability to work independently, in a structured and reliable manner
• Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
• Proficiency with CRM, ERP, or collaboration systems
• Experience with SaaS, cloud, or IT solutions is a plus
• Enjoyment of working with international partners and teams

What we offer you

• A varied role with a direct impact on the success of our international partner network
• A modern, innovative, and international work environment
• Flat hierarchies and quick decision-making processes
Flexible work arrangements and attractive career development opportunities
• A motivated team that celebrates successes together