Strategic Patient Access Programs Manager

Flora Health; Fully; In loco; CHF 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

Flora Health is seeking a Customer Success Manager (CSM) – Patient Access Programs to own the execution of patient access solutions, including copay programs, PSPs, hub services, and PA initiatives. You will coordinate with clients, resellers, and internal teams to achieve program objectives and improve patient access.

The role requires robust client management skills with direct patient access operations experience and a deep understanding of barriers in the patient journey.

Competenze

• 3–5 years of HUB experience, specifically within the reimbursement space.
• Client-facing experience in HUB environment; Program Manager level or above preferred.
• Experience across multiple program types and pharma types; exposure to BI/PA/appeals is a plus.
• Experience supporting rare disease, specialty, or high-cost therapies is a plus.
• Familiarity with patient access technology platforms, CRM systems, and dashboards.

Mansioni

• Serve as the primary day-to-day contact for assigned pharmaceutical manufacturer accounts and patient access programs.
• Lead program onboarding, implementation, launch, and ongoing management activities.
• Develop and maintain program plans, timelines, deliverables, and stakeholder communications.
• Facilitate regular client meetings, status reviews, and business reviews.
• Monitor program performance and identify opportunities for optimization and growth.

Conoscenze

Client management

Stakeholder management

Project onboarding

Program management

Communication

Healthcare operations

Strumenti

CRM systems

Workflow management tools

Descrizione del lavoro

Flora Health is seeking a Customer Success Manager (CSM) – Patient Access Programs to own the execution of patient access solutions, including copay programs, PSPs, hub services, and PA initiatives. You will coordinate with clients, resellers, and internal teams to achieve program objectives and improve patient access.

The role requires robust client management skills with direct patient access operations experience and a deep understanding of barriers in the patient journey.