Strategic Account Growth & Retention Lead

FELFEL Switzerland; Zürich; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

5 weeks holiday

Work from anywhere (2 weeks)

Pension plan

Parental leave support

Zusammenfassung

FELFEL Switzerland in Zurich is seeking an Account Manager (100%) to serve as the trusted host for a portfolio of clients, guiding their FELFEL experience from onboarding through renewal. You will build real relationships, anticipate client needs, and convert happy customers into long-term partners.

You'll manage a large, diverse client base, drive growth, and collaborate with Acquisition, Product, Operations and Support to deliver a seamless FELFEL experience.

Qualifikationen

• 3–5 years in account management or similar client-facing role.
• Proven ability to manage and grow a diverse client portfolio.
• Excellent communication and relationship-building skills.

Aufgaben

• Own and manage a large portfolio of clients from post trial engagement to renewal.
• Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
• Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
• Drive organic growth actively within your segment to maximize account potential and business value.
• Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
• Lead account reviews, contract negotiations, and renewals with confidence and care.
• Work hand in hand with our Acquisition, Product, Operations, and Support teams so every client gets one seamless FELFEL experience.
• Bring what you hear from clients back inside, so we keep making our food and service better.

Kenntnisse

Account management

Client success

HubSpot

German fluency

English proficiency

Tools

HubSpot

Jobbeschreibung

FELFEL Switzerland in Zurich is seeking an Account Manager (100%) to serve as the trusted host for a portfolio of clients, guiding their FELFEL experience from onboarding through renewal. You will build real relationships, anticipate client needs, and convert happy customers into long-term partners.

You'll manage a large, diverse client base, drive growth, and collaborate with Acquisition, Product, Operations and Support to deliver a seamless FELFEL experience.