Spain-focused Customer Success Manager (Remote)

KERCUS; Fully; A distancia; CHF 55.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full remote in Spain

Annual budget €3,000 for meetups

Four company offsites per year

Descripción de la vacante

AssessFirst is growing its Customer Success team in Spain. We are a fast-growing HR Tech company helping clients predict talent performance and fulfilment through personality and motivation analysis. You will own the Spanish market, driving renewals and long-term product adoption while delivering measurable business value.

You will collaborate with Sales, Support, Product and Science teams to align CS paths with evolving customer priorities, contributing to recurring revenue and customer growth.

Formación

• At least 2 years of experience in Customer Success, Account Management or another customer-facing role within B2B SaaS.
• Ability to onboard customers, develop long-term engagement strategies and scalable CS processes.
• Strong English skills and native Spanish language with knowledge of the local business environment.

Responsabilidades

• Drive onboarding and activation with clear use cases and KPIs.
• Monitor customer health, adoption and renewal risk signals.
• Conduct regular success reviews linking product usage to business outcomes.
• Own renewals and identify expansion opportunities across the portfolio.
• Collaborate with Sales, Support, Product and Science teams.

Conocimientos

Customer Success

Account Management

B2B SaaS

Stakeholder Management

English Proficiency

Spanish Language

Herramientas

ChatGPT

Claude

Gemini

Descripción del empleo

AssessFirst is growing its Customer Success team in Spain. We are a fast-growing HR Tech company helping clients predict talent performance and fulfilment through personality and motivation analysis. You will own the Spanish market, driving renewals and long-term product adoption while delivering measurable business value.

You will collaborate with Sales, Support, Product and Science teams to align CS paths with evolving customer priorities, contributing to recurring revenue and customer growth.