Customer Success Manager – Spanish Market

KERCUS; Fully; Remote; CHF 55,000 - 74,000; Full time

Benefits offered by this job

Full remote in Spain

Annual budget €3,000 for meetups

Four company offsites per year

Job summary

AssessFirst is growing its Customer Success team in Spain. We are a fast-growing HR Tech company helping clients predict talent performance and fulfilment through personality and motivation analysis. You will own the Spanish market, driving renewals and long-term product adoption while delivering measurable business value.

You will collaborate with Sales, Support, Product and Science teams to align CS paths with evolving customer priorities, contributing to recurring revenue and customer growth.

Qualifications

• At least 2 years of experience in Customer Success, Account Management or another customer-facing role within B2B SaaS.
• Ability to onboard customers, develop long-term engagement strategies and scalable CS processes.
• Strong English skills and native Spanish language with knowledge of the local business environment.

Responsibilities

• Drive onboarding and activation with clear use cases and KPIs.
• Monitor customer health, adoption and renewal risk signals.
• Conduct regular success reviews linking product usage to business outcomes.
• Own renewals and identify expansion opportunities across the portfolio.
• Collaborate with Sales, Support, Product and Science teams.

Skills

Customer Success

Account Management

B2B SaaS

Stakeholder Management

English Proficiency

Spanish Language

Tools

ChatGPT

Claude

Gemini

Job description

The Customer Success team is growing in Spain !

AssessFirst in a nutshell

We are a fast-growing HR Tech company with a clear mission : revolutionising recruitment on a global scale.

Rather than relying on CVs, we help companies predict talent performance and fulfilment by analysing personality, motivations and learning ability.

Today, we are over 110 people supporting 3,500+ clients in more than 40 countries to hire and grow their teams in a more inclusive and effective way.

Our culture ? Ambition, impact and freedom.

Want to help shape the future of work ? We'd love to meet you.

What You'll Do

As a Customer Success Manager dedicated to the Spanish market, your mission is to secure customer renewals by driving long-term product adoption and delivering measurable business value.

You'll own the customer journey from onboarding through renewal to ensure customers achieve meaningful results with AssessFirst. You'll be responsible for customer health, adoption and renewal readiness, turning product engagement into sustainable, recurring revenue.

Your impact will be direct : helping Spanish customers transform their recruitment and talent management practices while contributing to customer retention and growth in a strategic market.

Your missions

• Drive onboarding & activation : Lead customer onboarding, define clear use cases and success KPIs, and ensure strong product activation within the first 30 to 60 days through a structured, product-led approach.
• Own customer health & adoption : Monitor product usage, engagement and risk signals, continuously adapting customer Success Paths to strengthen adoption and prevent disengagement.
• Demonstrate business value : Conduct regular Success Reviews, connect product adoption to measurable business outcomes and align AssessFirst's solutions with customers' evolving priorities.
• Secure renewals : Take ownership of renewal outcomes across your portfolio, proactively identifying risks and partnering to maximise customer retention.
• Support account expansion : Identify opportunities to deepen product adoption and unlock additional value, contributing to expansion opportunities.
• Collaborate across teams : Work closely with Sales, Support, Product and Science teams, sharing structured customer feedback to improve our platform and customer experience.

Your success will be measured through renewed ARR, Gross Revenue Retention (GRR), customer health, product adoption and renewal predictability.

Your future team

You’ll work alongside 2 Business Development Representatives dedicated to customer acquisition in the Spanish market, helping strengthen AssessFirst's presence in Spain.

You’ll also collaborate with our international Customer Experience organisation and cross-functional teams, including Sales, Operations, Support, Product and Science.

What we're looking for

At least 2 years of experience in Customer Success, Account Management or another customer-facing role within B2B SaaS, and/or significant experience in recruitment, HR consulting or HR projects.

Strong ability to structure customer onboarding, build long-term engagement strategies and develop scalable customer success processes and playbooks.

Comfortable working with product usage data, customer health scores, engagement metrics and early warning signals to anticipate risks and drive retention.

Excellent stakeholder management and communication skills, with the ability to engage customers and collaborate effectively with Sales, Customer Success and Product teams.

Proactive, autonomous and results-driven, with a strong sense of ownership and the ability to turn customer challenges into concrete action plans.

Business-oriented mindset, with a clear understanding of how product adoption, customer value and retention contribute to recurring revenue.

Comfortable using AI-powered tools such as ChatGPT, Claude or Gemini to improve productivity, analyse customer insights and optimise Customer Success workflows.

Native Spanish speaker required, with an excellent understanding of the Spanish business environment and the ability to build trusted relationships with local customers.

Fluent professional English is essential to collaborate effectively with our international teams.

What you'll get

Salary range : €70K total compensation package, including €50K base salary.

Autonomy & flexibility : you organise your work freely according to current priorities and projects.

Full remote: work from anywhere in Spain !

Team life : A strong culture and four company offsites every year.

Our Recruitment Process

• You feel this role speaks to you and want to learn more
• You complete our online assessments when applying (you’ll receive a link by email)
• The Talent team gets in touch
• Up to 3 interviews : an initial conversation with Margot, BDR for the Spanish market, to discuss the local market, its opportunities and challenges, and how your experience could contribute to AssessFirst's growth in Spain, followed by a practical case study and a final conversation with Quentin, our CEO.
• Welcome you’re now part of the team !

With AssessFirst, you can work form wherever you want.

We provide every employee with the equipment they need to perform at their best. Everyone also has access to an annual budget of € 3,000 to allow them to meet up with their colleagues whenever they need it.

Whether it’s hiring new talent, developing existing talent, or managing role evolutions within your organisation, AssessFirst provides you with all the insight you need to make the best HR decisions, at every step of the talent management life cycle.