Service technician UPS

Legrand; Buchs (AG); On-site; CHF 90,000 - 115,000; Full time

Job summary

Legrand in Switzerland is seeking an experienced service engineer responsible for on-site support of UPS systems at customers' premises in German-speaking Switzerland. You will install, commission, maintain, diagnose and repair UPS and battery systems, while coordinating with electricians and partners.

Strong focus on safety and a proactive service attitude are essential; travel within the region is expected.

Qualifications

• At least 5 years in technical field service / as a field service technician.
• Good command of German and English or French.
• Excellent knowledge of electrical engineering and ability to read electrical diagrams.
• A systematic and independent approach to troubleshooting.
• Strong focus on safety and quality.
• A strong service ethic and enjoyment of direct customer contact.

Responsibilities

• Install and commission UPS and battery systems.
• Independent planning and execution of preventive maintenance, inspections, measurements.
• Carrying out fault analyses and systematic fault diagnosis.
• Troubleshoot and repair components on-site.
• Coordinate with electricians, partner companies and customer contacts.
• Provide on-site customer training and guidance on system operation.
• Support installation projects, conversions, modernisations and expansions.
• Document work and prepare service/work reports.
• Travel within German-speaking Switzerland; occasional assignments in French-speaking regions.

Skills

Electrical diagrams reading

Troubleshooting

Safety focus

Customer service mindset

Teamwork

Driving licence B

Education

EFZ Electrician

EFZ Automation Technician

Electromechanical Technician

Electrical Engineer or equivalent

Tools

Electrical test equipment

Job description

Job Description

Are you an experienced service engineer looking to take on technical responsibility? Do you enjoy working independently on site at customers' premises and keeping a clear overview even when dealing with complex faults? If you have already commissioned, maintained, diagnosed and repaired UPS systems and are looking for a technically challenging and varied role, we'd like to meet you. As an experienced service technician, you will be our technical point of contact for our customers and our UPS systems in German-speaking Switzerland.

Responsibilities

• Installation and commissioning of UPS and battery systems
• Independent planning and carrying out of preventative maintenance, inspections, measurements and technical condition analyses
• Carrying out fault analyses and systematic fault diagnosis
• Independent troubleshooting, as well as the repair and replacement of components
• Initiating and implementing preventative measures, in collaboration with our in-house service experts where necessary
• Providing technical advice to customers and on-site training in system operation and basic fault-finding
• Supporting new and replacement installation projects, as well as conversions, modernisations and system expansions
• Technical coordination with electricians, partner companies and customer contacts
• Documenting the work carried out and preparing service reports and work reports
• Maintaining project and system documentation
• Responsibility for ensuring the operational readiness and careful handling of tools, measuring equipment and the service vehicle
• Timely handover of documentation for invoicing and follow-up quotations to the back-office team
• Co-ordination of service call-outs by service partners and assistance with organising the on-call service
• Ensuring a high level of customer satisfaction through a service-oriented, professional and flexible approach to work

Qualifications

• Completed training as an Electrician (EFZ)
• Automation Technician (EFZ)
• Electromechanical Technician
• Electrical Engineer or a comparable qualification.
• At least 5 years’ experience in technical field service / as a field service technician
• Good command of German and English or French
• Excellent knowledge of electrical engineering and experience in reading and interpreting electrical diagrams
• A systematic and independent approach to troubleshooting
• Strong focus on safety and quality
• A strong service ethic and enjoyment of direct customer contact
• An independent, proactive and responsible personalityA meticulous and structured approach to work, as well as strong teamwork skills
• Very good written and spoken German and good written and spoken English
• Knowledge of French or Italian is an advantage, but not a requirement
• Category B driving licence
• Willingness to travel within German-speaking Switzerland; occasional assignments in French-speaking Switzerland and Ticino are also part of the role