Field Service Technician (80 - 100%) f/m/d

ABB; Baden; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Bonus

13th salary

ESAP

Company holidays between Christmas and

Gym membership contribution

Discounts on sports equipment, tech, &

Job summary

ABB is seeking a field service professional to perform technical tasks at customer sites in the medium- and low-voltage sector and deliver high-quality service daily. You will plan and execute service work based on customer orders, ensure timelines, quality and safety, and communicate effectively with customers about service expectations.

Willingness to travel extensively across Switzerland and availability for on-call duties are required.

Qualifications

• Completed training as an electrician or automation technician with several years of experience.
• Solid expertise in electrical and automation technology and operating mechanical equipment.
• Strong process affinity and ability to work within defined workflows.
• Excellent communication and customer-oriented skills.
• High quality awareness, personal responsibility, flexibility and resilience.
• Proficient in MS Office; willingness to travel extensively and on-call across Switzerland.
• Fluent in German; basic English; French a plus; valid Swiss category B driver’s license.

Responsibilities

• Performing technical tasks at customer sites in the medium- and low-voltage sector
• Ensuring adherence to deadlines, quality standards, and cost targets in collaboration with the service project management and field service leadership
• Communicating necessary changes according to quality assurance standards, comply with work instructions, regulations, and safety standards, and submit time reports and expenses
• Informing customers about the service offerings of ABB and support the acquisition of additional service orders

Skills

German language

English language (basic)

MS Office

Strong communication

Flexibility & resilience

Education

Completed training as electrician or automation technician

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

In this role, you will have the opportunity to perform service tasks according to work instructions and in compliance with ABB's quality and safety guidelines. You will deliver high-quality customer service daily, plan and execute service work based on customer orders and expectations, and demonstrate your expertise by ensuring customer satisfaction through effective communication of timelines and service expectations.

Responsibilities

• Performing technical tasks at customer sites in the medium- and low-voltage sector
• Ensuring adherence to deadlines, quality standards, and cost targets in collaboration with the service project management and field service leadership
• Communicating necessary changes according to quality assurance standards, comply with work instructions, regulations, and safety standards, and submit time reports and expenses
• Informing customers about the service offerings of ELSE and ABB Switzerland AG and support the acquisition of additional service orders

Your Qualifications

• Completed training as an electrician or automation technician with several years of professional experience, ideally with additional knowledge in copper construction and mechanical processing
• Solid expertise in electrical and automation technology, as well as experience operating mechanical equipment
• Strong process affinity and a structured approach to working within defined workflows
• Excellent communication skills and the ability to convey technical information clearly and customer-oriented
• High level of quality awareness, personal responsibility, flexibility, and resilience
• Proficient in MS Office; willingness to travel extensively and participate in on-call duties across Switzerland
• Fluent in German, basic English skills (French is a plus); valid Swiss category B driver’s license

What We Offer

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Your work creates impact you can see and feel, every day.

Benefits include

• Attractive compensation including bonus, 13th salary, and participation opportunities (ESAP)
• Career development through targeted training and advancement opportunities
• REKA checks for leisure and travel
• Company holidays between Christmas and New Year
• Various discounts on sports equipment, electronics, and health & wellbeing services
• Contribution towards gym membership

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.