Senior Windows & RDS/VDI Operations Engineer

HCL Technologies Limited; Bioggio; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

HCL Technologies Limited in Bioggio, Ticino, Switzerland seeks a Senior Administrator for Support & Operations to deliver advanced technical support, troubleshoot complex issues, and drive operational excellence.

This role focuses on root cause analyses and implementing effective solutions to enhance service reliability, security, and customer satisfaction while collaborating with cross-functional teams.

Qualifikationen

• Advanced proficiency in Microsoft VDI solutions and RDsh.
• Strong understanding of Windows operating systems and touch services.
• Familiarity with video and telepresence technologies.

Aufgaben

• Provide advanced technical support for Microsoft VDI solutions and RDSH by diagnosing and resolving complex incidents.
• Conduct root-cause analyses of escalated incidents and implement solutions to mitigate issues.
• Update and manage the knowledge base, deliver training sessions for new team members, and coach analysts.
• Collaborate with other support teams to address complex tickets and ensure timely resolutions.
• Strive for first-call resolution and proactive security threat mitigation.

Kenntnisse

Microsoft VDI

RDsH

Windows OS

Touch Services

Communication

Ausbildung

Azure Administrator Associate

ITIL Foundation

Jobbeschreibung

HCL Technologies Limited in Bioggio, Ticino, Switzerland seeks a Senior Administrator for Support & Operations to deliver advanced technical support, troubleshoot complex issues, and drive operational excellence.

This role focuses on root cause analyses and implementing effective solutions to enhance service reliability, security, and customer satisfaction while collaborating with cross-functional teams.