SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCL Technologies Limited; Bioggio; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

HCL Technologies Limited in Bioggio, Ticino, Switzerland seeks a Senior Administrator for Support & Operations to deliver advanced technical support, troubleshoot complex issues, and drive operational excellence.

This role focuses on root cause analyses and implementing effective solutions to enhance service reliability, security, and customer satisfaction while collaborating with cross-functional teams.

Qualifikationen

• Advanced proficiency in Microsoft VDI solutions and RDsh.
• Strong understanding of Windows operating systems and touch services.
• Familiarity with video and telepresence technologies.

Aufgaben

• Provide advanced technical support for Microsoft VDI solutions and RDSH by diagnosing and resolving complex incidents.
• Conduct root-cause analyses of escalated incidents and implement solutions to mitigate issues.
• Update and manage the knowledge base, deliver training sessions for new team members, and coach analysts.
• Collaborate with other support teams to address complex tickets and ensure timely resolutions.
• Strive for first-call resolution and proactive security threat mitigation.

Kenntnisse

Microsoft VDI

RDsH

Windows OS

Touch Services

Communication

Ausbildung

Azure Administrator Associate

ITIL Foundation

Jobbeschreibung

SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Switzerland Job Description SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services Bioggio, Ticino

Job Summary

The Sr Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By adhering to quality standards and collaborating with cross‑functional teams, the Sr Administrator ensures a secure and efficient operational environment.

Key Responsibilities

• 1. Provide Advanced Technical Support For Microsoft Vdi Solutions And Rdsh By Diagnosing And Resolving Complex Incidents, Ensuring Rapid Restoration Of Services While Adhering To Quality Standards And Slas.
• 2. Conduct Thorough Root Cause Analyses Of Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues, Thereby Enhancing System Reliability.
• 3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Improve Team Performance.
• 4. Collaborate With Other Support Teams To Address Complex Tickets, Ensuring Seamless Operations, A Robust Security Posture, And Timely Resolution Of Incidents.
• 5. Strive For Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Addressing Security Threats.

Skill Requirements

• 1. Advanced Proficiency In Microsoft Vdi Solutions And Rdsh.
• 2. Strong Understanding Of Windows Operating Systems And Touch Services.
• 3. Familiarity With Video And Telepresence Technologies.
• 4. Excellent Problem-Solving Skills And Analytical Thinking.
• 5. Ability To Communicate Effectively With Technical And Non-Technical Stakeholders.

Other Requirements

• 1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable).
• 2. Itil Foundation Certification (Optional But Valuable)

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

Copyright 2026 HCL Technologies Limited