Senior Service & Project Delivery Leader

Bechtle; Mägenwil; Presencial; CHF 180.000 - 240.000; Jornada completa

Descripción de la vacante

Bechtle Schweiz AG in Mägenwil, Switzerland, seeks a Manager for Service Management & Project Management to lead two delivery disciplines, ensuring coordination, standardization, and high-quality execution across customer engagements.

You will own governance, service quality, and end-to-end delivery alignment, overseeing SLA adherence, KPIs, risk management, and driving continuous improvement while coordinating with Sales, Delivery, and Operations.

Formación

• Proven leadership experience in service management and/or project management.
• Strong understanding of IT service delivery, SLA-based services, and governance models.
• Experience with project management methodologies (e.g., PRINCE2, PMP, HERMES, Agile).
• Experience managing senior roles (e.g., Service Managers, Project Managers).
• Strong KPI and performance management capabilities.

Responsabilidades

• Lead and develop Service Management & Project Management teams.
• Define clear roles, responsibilities, and governance across both functions.
• Ensure alignment and collaboration between service and project teams.
• Establish a high-performance, customer-oriented organization.
• Oversee service management standards, performance, and risk management.
• Define and enforce project management methodologies and standards.
• Ensure projects are delivered on time, within scope, and budget.
• Oversee project portfolio, risks, and dependencies.
• Coordinate handover between project delivery and ongoing services.
• Drive continuous improvement and standardized delivery.

Conocimientos

Leadership

IT service delivery

Governance

PM methodologies

KPI management

Stakeholder management

Strategic thinking

Herramientas

PRINCE2

PMP

HERMES

Agile

Descripción del empleo

Bechtle Schweiz AG in Mägenwil, Switzerland, seeks a Manager for Service Management & Project Management to lead two delivery disciplines, ensuring coordination, standardization, and high-quality execution across customer engagements.

You will own governance, service quality, and end-to-end delivery alignment, overseeing SLA adherence, KPIs, risk management, and driving continuous improvement while coordinating with Sales, Delivery, and Operations.